Automation Specialist

_**Automation Specialist**_

**Department**: Innovation & Development
**Reports To**: Tech & Innovation Director
**Compensation**: USD $1,500 (monthly)
**Work Type**: Remote | Contractor

**About the Role**:The Automation Specialist plays a mission-critical role in driving efficiency, scalability, and data consistency across the organization. This role is responsible for designing, building, and maintaining automated workflows that streamline cross-departmental processes.

By leveraging no-code, low-code, and custom-coded solutions, the Automation Specialist ensures operational excellence while aligning automation initiatives with overall business objectives.

This role bridges technical and operational domains, combining systems integration, process mapping, and technical development to transform manual workflows into sustainable, high-impact automations.

**Key Responsibilities**:
**Process Optimization & Opportunity Identification**
- Analyze existing workflows, procedures, and methodologies to identify automation opportunities that improve efficiency and repeatability.
- Gather input from stakeholders across departments to define and prioritize automation initiatives.
- Develop detailed process maps and supporting documentation for automation projects.

**Automation Design & Implementation**
- Design, build, and optimize automations using Zapier, Make (Integromat), GoHighLevel, Google Workspace apps, ClickUp, and Salesforce.
- Develop and maintain custom API integrations and webhooks to connect multiple systems.
- Write scripting solutions in JavaScript and Python for advanced automation use cases.
- Configure and manage databases or data connections (SQL / NoSQL) supporting automation workflows.
- Monitor, troubleshoot, and debug automations to ensure performance, reliability, and scalability.
- Ensure all workflows are properly documented and integrated into Standard Operating Procedures (SOPs).

**Tool Management & Research**
- Manage and maintain the automation technology stack.
- Research, evaluate, and recommend new tools, integrations, or frameworks to improve scalability and efficiency.
- Measure and report on the performance of automated systems against defined business objectives.

**System Development & CRM Administration**
- Manage and optimize backend systems such as Salesforce and GoHighLevel.
- Ensure system updates and automation deployments align with business requirements and security standards.

**Collaboration & Adaptability**
- Work cross-functionally with marketing, operations, and sales teams to align automation initiatives with departmental KPIs.
- Navigate ambiguity, rapid change, and competing priorities in a dynamic environment.

**Requirements**:

- Proven experience designing and managing automations using Zapier, Make (Integromat), GoHighLevel, ClickUp, and Salesforce.
- Proficiency in JavaScript and Python for scripting and custom workflow logic.
- Strong understanding of APIs, webhooks, and data flow architecture.
- Experience managing SQL and/or NoSQL databases in support of automations.
- Excellent problem-solving, analytical, and debugging skills.
- Strong attention to detail with excellent written and verbal English communication.
- Self-starter capable of managing multiple projects independently.

**Nice to have**:

- Exposure to additional automation or CRM platforms.
- Understanding of business operations, marketing funnels, and sales processes.
- Experience with cloud infrastructure (Google Cloud, AWS, or similar).
- Strong skills in process mapping and system documentation.
- High sense of ownership, accountability, and cross-team collaboration.

**Benefits**:

- Remote-First Culture: Work from anywhere.
- Flexible Schedule: Supports healthy work-life balance.
- Unlimited Paid Time Off: With reasonable notice and manager approval.
- Paid Sick Days to support well-being.
- Parental Leave for major life events.
- Growth Opportunities: Advancement as the company scales.
- Professional Development: Training in marketing, digital tools, and leadership.
- Quarterly Performance Bonuses based on contribution.
- Paid Referral Program for bringing in top talent.
- Health & Fitness Reimbursement (after tenure).