Managing Director Latam

**About Team International**
- We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to address challenges in business operations, digital transformation, risk management, compliance, business continuity, and more.
- TEAM provides you with flexible engagement models, top IT talent, and full compliance.
- Your business and specific project needs are unique and require a customized approach to IT and software development outsourcing.
- Partner with TEAM to design the ideal engagement model to fit your business and technical needs, and quickly find the talent required to build your innovative IT solution in record time - all while ensuring full security and regulatory compliance.

**Our guiding values**
- Customer-Centric -“Win-win is our partnership strategy”
- Trust & Transparency -“We say what we mean, do what we say, and do what is right.”
- Flexible & Adaptable -“Solving challenges creatively”
- Teamwork & Celebration -“Work hard and enjoy our victories together”
- Social Responsibility -“We envision a better world and take action to make things happen”

**The Position**
- We are looking for a Managing Director with IT Operations experience, including oversight of Service Delivery, Human Resources, Talent Supply, and Facilities. If you have served in a similar capacity in the past and you are interested in pursuing a new challenge, we would like to talk to you. From pre-sales through successful delivery, this individual will be responsible for the development of a strategic, comprehensive plan including delivery, attraction, retention, and branding strategies. The MD interacts regularly with the COO and the rest of the executive team.

**Requirements**:
**Essential Duties & Responsibilities**:

- Full P&L responsibility including revenue generation, margin, and cost controls
- Work with COO to develop Key Performance Indicators (KPIs) for the region, and conduct monthly Operations reviews for Executives and key leaders
- Work with Account Manager(s) to develop and implement Account Management strategies designed to drive revenue
- Develop and integrate recruiting and training programs designed to attract the highest caliber of talent while satisfying the needs of our clients
- Work with COO to develop communication plans and Key Performance Indicators (KPI’s) for the division
- Collaborate with the COO and CFO on one-, three
- and five-year plans for division growth and evolution
- Assist the CFO with financial projections and analyses of existing programs and policies
- Drive budgeting and resource allocation efforts alongside the other C-level executives and the senior management team
- Ensure all initiatives align with the company’s core values and culture
- Work with the CHRO and local HR Director to develop leadership training programs, career paths, individual development plans, learning and development programs, and other retention strategies
- Work with the CCO and local Brand Marketing leadership to develop local TEAM brand identity strategies
- Participates in regular strategy meetings and develops new programs and initiatives designed to further TEAM’s mission
- Foster cross-functional relationships with multiple departments, partners, and customers
- Performs other duties as assigned/necessary
- Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity
- Proactively establish and maintain effective working team relationships with all support departments
- Analyze and troubleshoot delivery issues in a timely fashion

**Key Success Factors**
- Continuous improvement in all KPIs as agreed upon with the Executive Committee (TEC), including Revenue growth, Margin stability, Operating Expense controls, Attrition reduction, and Customer and Employee Satisfaction (NPS)

**Education and/or Experience**:

- Proven ability to successfully lead cross-functional teams
- Experience with delivering technology solutions
- 8-10+ years’ experience in management
- MBA preferred
- Advanced organizational leadership skills
- Excellent written, oral and client-facing communication skills
- Strong understanding of customer and market dynamics and requirements
- Must have excellent planning and organizational skills
- Strong customer service skills; driven to meet and exceed customer expectations
- High degree of professionalism; must work well in both a team setting and independently
- Possess computer skills in Microsoft Office, Excel, and other appropriate software programs

**Benefits**
- Being a part of TEAM International gives you the chance to work on challenging projects with great professionals, i