Customer Onboarding Specialist

Are you ready to be part of an exciting journey as we open up a new continent? At Amenitiz, we're expanding into LATAM and we want you to be part of the founding team, helping us build our presence from the ground up in this vibrant market. This is your chance to join us in making technology accessible to independent hoteliers all over the world, from the heart of Paris to the stunning Uyuni Salt Flats in Bolivia.

At Amenitiz, you’ll be working with us toward our shared vision to bring knowledge and innovation to the hospitality industry. We are committed to empowering independent hoteliers and helping them focus on what matters the most to them: crafting fantastic experiences for their guests.

Don't miss out on this incredible opportunity to be part of our expansion into LATAM. Join us at Amenitiz and be part of our success story

**About the role**:
One of the most challenging goals at Amenitiz is to keep our clients happy throughout their journey with us. You will be in charge of our customer’s success using our product, you're on the company's front line, and you will be a reflection of the level of service we give our clients.

You will be responsible for helping our clients achieve a better understanding of the product, solving any problems they might have, and linking up with the product team to make sure we always exceed expectations.

**As a Customer Onboarding Specialist, you will**:

- Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners.
- Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value.
- Ensure clients know how to use Amenitiz and help them become product experts themselves.
- Build robust relationships with our customers to limit the churn rate. Provide our customers with any extra advice requested, always looking to go the extra mile

**About you**:

- You have outstanding communication skills, both spoken and written, in Spanish and English.
- You have a strong customer orientation and the ability to adapt to each client to provide a personalized experience.
- Empathy is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests.
- Excellent organization and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions.

**Sounds fantastic, but why Amenitiz?**

**We are building a great product**:
Managing and streamlining processes in the hospitality industry can be challenging for independent hoteliers, especially when it comes to handling reservations (overbookings) and reducing online travel agencies' (OTAs) fees.

We’ve built an all-in-one platform that provides property owners with everything they need to attract guests, handle bookings, grow revenue, and craft exceptional guest experiences most simply and easily as you can imagine.

**Some of our favorite perks include**
- Extensive medical, and wellness coverage to ensure you’re feeling great physically with Sura health insurance.
- We provide Stock Options that ensure you have ownership in our success.
- Our beautiful and spacious office is WeWork located in the heart of el Poblado, Medellin. Daily fruits, monthly breakfasts, after-work, and everyday sunshine and views at the rooftop.
- We do monthly team-building activities. From cooking to bowling or magic workshops.
- Forget about waiting till the end of the month to get paid. Access your salary any day you want
- Energetic, fast-growing, and international environment (35+ nationalities).
- Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.

With the support from key investors and a highly successful $30M series A funding round in 2022, we are now embarking on our LATAM expansion journey. We are excited to scale our portfolio of hoteliers globally, dive deep into each market, and more than anything, have a ton of fun, create impact, and learn along the way.