Associate Technical Project Manager

hace 1 semana

Bogota, Colombia Netskope A tiempo completo

**About Netskope**:
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

**Position Overview**

Given our business model where our customers pay us over time, the Customer Solutions Group (CSG) is absolutely vital to our customers deriving long-term value from our platform. To enhance our customer's experience with Netskope, we need to have a world class Professional Services organization to drive value and success for our customers.
This position reports directly to the global PS leader.

As a Netskope Associate Technical Project Manager (ATPM) for the Americas, you will be responsible for:

- Work in the Americas technical project management organization
- Working closely with Sales, Support, and Engineering to ensure customer needs are met
- Anticipate and interpret internal/external business and regulatory challenges and recommend best practices to improve products, processes or services.
- Act independently to determine methods and procedures on new or special assignments.
- Coordinate service delivery by working in conjunction with the PSE team and our customers.
- Using the established Clean Order Process, effectively coordinate activities (orders and queries) to ensure that completion is within SLAs. Providing clear directions and escalating where necessary.
- Coordinate the activities of implementation teams to ensure that work order deliverables and timeline, especially the TTL (Time to Live of 90 days)
- Ensure all agreed timeframes and milestones are met, especially the TTFC (Time to First Customer Contact), TTFTS (Time to First Technical Session)
- Communicate, liaise and escalate (where necessary) within Netskope to ensure successful completion of the project
- Ensure the completion of the project and the survey response from our customers
- Ensure all the project documentation is securely stored on-line and off-line as necessary.
- Manage projects with Netskope Partners

**Required Experience and Skills**:

- Ability to work effectively with both technical and not technical people
- Experience working with SalesForce, Mvenlink, PSA tools, and GSuite
- Ability to quickly develop strong and open relationships with a service-minded approach to customers, partners, and subcontracting vendors.

LI-NN1

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

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