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Manager, Technical Project Management
hace 2 semanas
**About Netskope**:
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
**About the position**:
Given our business model where our customers pay us over time, the Customer Solutions Group (CSG) is absolutely vital to our customers deriving long-term value from our platform. To enhance our customer's experience with Netskope, we need to have a world class Professional Services organization to drive value and success for our customers.
This position reports directly to the global PS leader.
As a Netskope Manager, Technical Project Management (TPM) for the Americas, you will be responsible for:
- Lead the Americas technical project management organization
- Work with the CSG leadership team in determining hiring strategy (roles, locations, budgeting)
- Scale the TPM organization to meet the growing customer demand for services
- Help continuously define and optimized the PS organization's processes; work with the rest of the CSG organization and Sales to drive adoption and adherence to them
- Understand the customer requirements and deliverables. When necessary you will drive the creation and review for the Statement of Work (SOW)
- Present the Netskope PS to customers and prospects. Be able to articulate both the PS and the company value proposition
- Maintain and share accurate reports to share with the PS and CSG leadership
- Work closely with Sales, Support, and Engineering to ensure customer needs are met
- Work closely with Finance to ensure cross-functional processes are agreed (e.g., revenue recognition)
- Work closely with the PS Analysts to build appropriate reports and dashboards
- Oversee and manage a large number of projects with a wide range of customer profiles
- Lead and contribute to project definition, planning, documentation and data collection
- Provide management and leadership skills and drive execution on program goals.
- Anticipate and interpret internal/external business and regulatory challenges and recommend best practices to improve products, processes or services.
- Mentor and develop team members.
- Act independently to determine methods and procedures on new or special assignments.
- Work with the Partner Success organization on selecting, training, and assigning subcontractor vendors
- Provide strategic input and collaboration with the Customer Experience Organization.
**Required Experience and Skills**:
- 1+ years of people management / supervisory experience
- 6+ years managing projects and programs.
- Proven track record of meeting or exceeding targets
- Demonstrable experience presenting to customers and company leaders
- Excellent written and verbal communication skills
- Ability to work effectively with both technical and not technical people
- Experience working with SalesForce, PSA tools, and GSuite
- Ability to quickly develop strong and open relationships with a service-minded approach to customers, partners, and subcontracting vendors.
**Other Requirements**:
- Travel required up to 20%.
- 'Whatever it takes' attitude and motivation to do whatever necessary to complete the job
- Self-motivated
- Strong problem-solving skills
- Excellent organizational skills
- High level of English
**Preferences**:
- Experience with working with a Fortune 500 companies
- Prior experience in hyper-growth company a definite plus
**Education**:
- Bachelor's degree (BSCS or equivalent) or equivalent work experience
LI-NN1
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
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