Continuous Improvement

hace 6 días

Bogota, Colombia Rappi A tiempo completo

Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos

¿Quieres saber por qué Rappi?
- ️ VEMOS OPORTUNIDADES donde otros ven problemas;
- ️ VEMOS CERCANIA donde otros ven distancia;
- ️ VEMOS ADRENALINA donde otros ven presión.

Únete a un equipo donde todos somos capaces de TODO, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiência.

¿Te ha gustado lo que has leído hasta ahora? Descubre cómo entregarás magia junto con nosotros a través de tu misión Rappi

Revisa cómo impactarás nuestro ecosistema:
Identify, create, implement, and improve required processes to ensure the proper functioning of Rappi's commercial support team aimed at resolving restaurant issues in the shortest period of time. Responsible for the end-to-end process of content creation/improvement and deployment to agents, including their training and on-going testing.

Como parte de Rappi, serás responsable de:
- Carry out process mapping and improvements to existing processes that will be followed by agents.- Design and update agent training materials, including manuals, guides and multimedia resources.- Lead agent training sessions, ensuring effective knowledge and skill transfering.- Identify root causes of operational issues and propose process/product improvements to effectively address them.- Implement process evaluations to measure agent performance, identify improvement opportunities, and ensure that agents are up to date with required knowledge and skills.- Perform data analysis to identify trends, opportunities, and potential solutions that enhance operational efficiency and quality.- Design and adapt agent training and continuous improvement policies

Bien y ahora, ¿Cuáles son los requisitos para que yo sea parte de este universo de neón?- Professional in Business Administration, Industrial Engineering or related- Have at least 1 year of experience as an Analyst and/or Continuous Improvement Practitioner- Having led projects in parallel.- Desirable knowledge in PowerBI- Availability to detect opportunities for improvement if required- Intermediate/Advanced Office

Tipo Empleador:
Regular

Empleador:
Rappi Technology Mexico

Para más información consulta nuestra pagina web

y revisa nuestras reseñas en Glassdoor

Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos
_#Rappi_

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