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About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
**Acerca de la posición**:
Nos encontramos en búsqueda de un Service Desk Analyst para sumar a nuestro equipo:
**Zona de trabajo**: Bogotá, Colombia.
**Horario de trabajo**: Lunes a viernes 8am a 5pm (amplia disponibilidad para trabajar luego horario y sábados eventualmente en caso de ser requerido).
**Tipo de contrato**: Tiempo indefinido.
**Propósito de la posición**:
Este puesto es responsable del Service Desk de la cuenta. Generará informes en la plataforma de mantenimiento para garantizar que ninguna orden de trabajo quede desatendida y que todas estén correctamente asignadas al proveedor de servicios correspondiente y / o miembro del equipo.
**Responsabilidades**:
Administrar la plataforma de mantenimiento.
Coordinar y supervisar que todas las rutinas de mantenimiento del equipo en el sitio estén actualizadas y correctamente cargadas en el sistema.
Asegúrese de que todos los perfiles del equipo estén actualizados y correctamente cargados en el sistema.
Coordinar, dar seguimiento y cerrar todas las órdenes de trabajo de servicio de los ocupantes.
Supervisar la preparación y presentación de informes mensuales, trimestrales y anuales al cliente
Generar informes de operación
Promover la creación de órdenes de trabajo identificadas
**Requisitos**:
1-2 años de experiência en atención de usuarios internos/externos.
Estudiante o graduado de carreras como Administración de empresas o afines.
Habilidad en atención al cliente.
Amplia disponibilidad para trabajar luego horario y sábados eventualmente en caso de ser requerido.
**Beneficios**:
Seguro de vida y médico de primera línea para el empleado.
Bono anual por performance.
Plataforma online con cursos certificados para el desarrollo profesional.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
