Trilingual Service Desk Analyst

hace 2 semanas


San Vicente Ferrer, Colombia B Braun A tiempo completo

**Company description**:
TRABAJAMOS CADA DÍA PARA SER UN PROVEEDOR COMPLETO PARA EL CUIDADO DE LA SALUD.

En B. Braun desarrollamos soluciones eficientes y buenas prácticas para el cuidado de la salud gracias a un diálogo constructivo con nuestros clientes y colaboradores.

A través de una estrecha relación y cooperación con los profesionales de la salud combinamos nuestros servicios y productos para ofrecer soluciones inteligentes y eficientes que cubran terapias completas y nos permitan seguir creciendo juntos.

**Job purpose**:
Responsible for the service-oriented support to end users as primary point of contact for the internal company Service and Support Desk

**Duties and responsibilities**:
Fulfill Service Requests from end users according to defined procedures.
Document client issues in our call tracking system.
Provide friendly, courteous, and quality communication to all end users throughout the support process.
Grow professionally through on-going training activities and continued learning.
Collaborate with organization counterparts and department team members to share knowledge and expertise.
Identify optimization potential to continuously increase customer satisfaction and Service Desk quality.

**Requirements**:
Educational degree/certificate in an information technology related field will be a plus.
2 years of experience in this role.
English B2
Portuguese B2

**Job conditions**:



  • San Vicente Ferrer, Colombia Visa A tiempo completo

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...


  • San Vicente Ferrer, Colombia Visa A tiempo completo

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

  • Help Desk Manager

    hace 4 días


    San Vicente Ferrer, Colombia HUBTEK A tiempo completo

    **Description**: Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services. We have been impacting the world since 2018 and we want to keep...


  • San Vicente Ferrer, Colombia OutPlex A tiempo completo

    **IT Help Desk Specialist - Colombia** **Company Overview**: OutPLEX is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Our success can be attributed to one thing - outstanding agents who provide superior services and products to our customers. OutPLEX is a top Teleservices...


  • San Vicente Ferrer, Colombia Citi A tiempo completo

    The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...

  • IT Technician, Sr

    hace 1 semana


    San Vicente Ferrer, Colombia Fitch Group A tiempo completo

    **Department overview**: The Global Service Desk is responsible for providing a high level of computing and telecommunications support, as well as implementing projects and technical initiatives for Fitch staff internationally. There are approximately 500 users in Latin America, as well as approximately 5,000 users in sites across: America, Europe, the...


  • San Vicente Ferrer, Colombia E&S GLOBAL A tiempo completo

    Atenciòn al cliente - Help Desk - Soporte Plataforma de Servicios - Tecnología de la Informaciòn y Redes ( Servidores, Sistema Operativo, bases de datos, storage, systems, backup & restore, monitoreo, networking, seguridad, DNS, Redes Ip, Servicios de IP/PBX, Datas Centers. Tipo de puesto: Tiempo completo

  • Marketing Manager

    hace 4 días


    San Vicente Ferrer, Colombia Redi Consulting & Administrative Services A tiempo completo

    We are looking for a fully bilingual Marketing Manager & Front Desk Operator. You will be provided a base salary and commissions according to the results and sales derived from you marketing campaigns. We are consulting and administrative services firm that is focused in providing services to small and medium sized construction business in the United States...


  • San Vicente Ferrer, Colombia Johnson & Johnson A tiempo completo

    _At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity._ - Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...


  • San Vicente Ferrer, Colombia Teleperformance SAS A tiempo completo

    Ofrecer buen servicio al cliente manteniendo la escucha activa. - Estudiante o egresados. - Disponibilidad full time. - Nível de inglés 80% y Alemán 90% (no se requiere estar certificado) - 18 años en adelante. - Bachiller académico, estudiante o egresado. - Disponibilidad para trabajar remoto.