Customer Success Manager Northam

As Virtuagym keeps on growing, we are now looking for a full-time **English-speaking** **Customer Success Manager **(post-sale) to join our team in our efforts to make the world a healthier and happier place. We are a remote-friendly company, meaning you can work from your home at all times within Colombia. Will you join us?

**What the role looks like**

As our Customer Success Manager you are responsible for relationship management of several of our most important accounts, such as large-scale gym chains operating on an international level. You are the one who will ensure their long-term success and happiness with the Virtuagym system.

You'll be joining an agile team: after the daily stand-up, you'll tackle your daily priority list. On your agenda for the day is a catch-up with one of your accounts to align on the next steps in the implementation of their own app, built by our Product Development team. After a great call you'll move on to speaking with a Product Manager to discuss newly launched exciting features for your accounts. Next on the agenda is an onboarding call for a recent addition to your account portfolio and you'll wrap up the day by planning the upcoming review meetings.

We are dedicated to making the running of a fitness business a wonderful, stress-free experience for our clients. That is where YOU come in And as a part of a larger overall team of specialists and CSMs, you will continue your contribution not only to the clients in our market but to the overall team and Virtuagym family This full-time role is mainly focused on the **Northam region**.

**What you will bring to the team**
- 2-3 years of client-facing experience through a CSM or Account Management position.
- Strong written and verbal communication skills in English (native or near-native), Spanish is a plus but not necessary.
- A true relationship builder both internally and externally so you can act as a liaison between our Product Development team and the key customers.
- Strong project management skills, and comfortable with steering projects in a fast-changing environment.
- Structured, organized, with good time management and attention to detail.
- Drive to optimize processes, and the ability to assess account needs and identify gaps.
- Like working independently, but are also motivated to bring the team to a higher level.
- You have an enthusiastic and persistent personality - you like to get things done.
- Proactive self-starter with a can-do mentality.
- Tech-savvy, a critical and logical thinker.
- Confident, likes challenges, flexible and highly adaptive to change at a moment's notice.

Even better if you...
- Have worked in a SaaS organisation
- Love the fitness industry

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**Here’s why you should come work with us**

Next to being inspired daily by talented and motivated colleagues and having plenty of opportunities for personal and professional growth, these are the main Virtuagym perks:

- Join one of the fastest-growing SaaS scale-ups within the awesome fitness tech domain;
- Join a diverse and international team made up of over 30 nationalities, working in an informal and fun environment;
- We are remote-friendly: with our hybrid working policy you can work from your home within Colombia or from our office in Medellin. Additionally, you can work from any location (within the same timezone) up until 4 weeks at a time for a maximum of 12 weeks in a year. And we provide your home office set-up and a working from home allowance;
- We provide 30 holidays per year (incl. national holidays and based on a full-time contract), the option to buy extra vacation days when you used all your holidays for that year, a training budget, home internet contribution and a pension plan;
- The opportunity to grow fast within the company, including a lot of support from the management team and the opportunity to keep developing yourself;
- Stay healthy with our Gym & Health benefits: we provide a great package to choose from a wide range of gym options including a monthly contribution towards your gym subscription, free video-on-demand workouts, unlimited access to on-demand coaching with psychologists via chat, phone or video call through the platform OpenUp and a regular health coverage;
- We love to learn: join our knowledge exchange sessions, Lunch & Learn sessions for personal development, the Virtuagym Circle and more;
- You will be part of a joyful and passionate team, where we share and celebrate success together and organize awesome company events such as new years dinners, halloween parties, ski trips and way more

**About Virtuagym**

Virtuagym is a leading and fast-growing innovator in the **digital health and fitness domain**, offering a **Software as a Service** solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.

Virtuagym is an **ambitious,