B2c Customer Service Executive
hace 3 días
Job Description
Key Job Responsibilities- Handle enrolments (bookings) to KLG schools in the US, Canada, United Kingdom, Ireland, Germany, France and Switzerland)- Support the B2C and B2B Sales Team based in Brazil to achieve sales target for the market- Maintain student database and student arrival pipeline- Provide prompt advice and support to student inquiries mainly related to visa, payment and arrival to our schools.- Develop excellent relationships with students- Build strong relationships with colleagues in all schools across different destinations and developing a high level of familiarity with each school's staff and facilities- Provide efficient, friendly and proactive customer service to students and school personnel.- Continually look for ways to improve service, response times and quality of information- Take responsibility for own administrative tasks, i.e. filing, running reports, collecting payments etc.- Understand/update/brief the Customer Service Team Manager when necessary on status of students, including arrival, credit control and finance issues- Other duties as assigned
Minimum Qualifications- Bachelor's Degree or equivalent- Strong written and verbal communication skills- Exceptional organizational skills and the ability to solve problems and meet deadlines- Commitment to excellence in customer service- Data entry skills with keen attention to detail- Ability to work independently and as a team- Fluent in Portuguese and English- 1-2 years of experience in customer service
Physical Requirements- Sitting- Standing- Walking- Climbing- Lifting up to 50+ pounds- Pulling- Pushing- Carrying- Grasping- Reaching- Bending- Visual Acuity - Color Determination- Speaking- Listening
Location
Bogotá, COL
Employee Type
Employee
Job Functional Area
Sales & Customer Services
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