Sr. Sales Enablement Manager

**Overview**:
The Sr. Manager, Sales Enablement will collaboratively develop and implement a global sales and subscriber retention strategy. They will be responsible for developing and implementing the strategies and content that support these initiatives, including a focus on sales-driving behaviors and customer retention efforts. They will also inform the development and continuous analysis of key performance indicators. They will be responsible for understanding the Expert-level behaviors behind the indicators and in collaboration with other key stakeholders, ensuring that incentive programs are reinforcing desired behaviors. These behaviors should support the larger operational goals and result in the organization meeting certain key AOP initiatives.

**What you will do**:

- Develop relationships with key stakeholders within the Expert Performance and Operations teams.
- Collaboratively architect and implement overall strategy, tools, and trainings focused on Expert sales and customer retention.
- Lead aspects of process improvement for the sales and subscriber retention strategy and projects including cost/benefit analysis, process analysis, data analysis, solutioning, and implementation.
- Partner with Operations, Finance, HR, and Support teams to inform incentive compensation programs across the Customer Solutions organization.
- Lead the strategy and vision for training materials for frontline Experts and leaders that help support desired behaviors; partner with cross-functional teams (Instructional Design, Learning & Development, etc.) to design and deploy sales strategies.
- Work with Operations leaders to implement and evaluate sales initiatives; independently make real-time decisions to adjust or correct strategies or expectations as needed.
- Partner with Quality leaders to make sure customer experience is protected and contractual obligations are met as part of KPI development.
- Maintain up-to-date knowledge of all Customer Solutions initiatives with particular focus on financial performance and metric interdependencies.
- Provide insight to and support incentive plan communications as needed.
- Demonstrate functional understanding of company’s core financial performance.
- Responsible for meeting and exceeding timing, goals, and objectives on assignments.
- Develops and delivers presentations to senior leadership to communicate proposals, initiatives, and progress.

**If you are a good fit for this job, you will have**:

- Excellent communication, interpersonal and organizational skills with a hands-on management style.
- Ability to take detailed technical observations and roll-up to a strategic vision around which other teams can organize.
- Strong ability to present both strategy and performance of execution to executive leadership team on a weekly basis.
- Experience using Microsoft Office Suite products such as Excel, Access, Visio and PowerPoint.
- Bachelor's Degree with relevant experience; advances degree encouraged.
- 3-5 years’ work experience in a related field such as sales or operations.
- 3-5 years collaborating with senior leaders to recommend, plan, and execute organizational initiatives, persuade others, and gains understanding.
- Call center experience is welcomed but not required.
- Bilingual (English/Spanish).

**We take care of you (benefits/perks)**:

- Competitive and incentive-based pay.
- Paid time off when authorized and paid holidays.
- Advanced training to grow your repair skills specific to appliance repair.

**Work environment**:
Brick/Mortar locations - Requires working indoors in environmentally controlled conditions. Regularly requires working with others and sharing workspaces. The noise level in the Call Center is that of an office environment and will rise during peak hours.

**About Asurion**

Asurion helps people protect, connect, and enjoy the latest tech - to make life a little easier. Every day our 19,500 Technicians help nearly 300 million people around the world solve the most common and uncommon tech issues. We are just a call, tap, click, or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps, or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it.