Bilingual Customer Service Representative
hace 2 semanas
Location: Medellín, El Poblado (Milla de Oro)
Employment Type: Permanent / Full-Time
Contract Type**:Indefinite Term**
**Salary: 3.300.000 COP**
Start date: June 16th
**40 hours per week**
**Shifts**:
**WFH NIGHT SHIFT**:Availability is required to attend the training and remain on-site for three additional weeks, after which the position will transition to work from home.
**Training: 8AM-5PM Monday to friday**
**OPS Shift for 3 weeks ON-SITE**: Availability between 12PM-10PM (8 hours shift)
After 4 weeks ON SITE
**WFH OPS Shift**:
- Wednesday to Sunday: 7PM-5AM Monday and tuesday off (WFH)
- Monday to Sunday: 7PM-5AM Thursday and sunday off (WFH)
**ON-SITE MID SHIFT**:
**Training: 8AM-5PM Monday to friday**
**OPS Shift**:
- Monday to Friday: 12PM-10PM (8 hour shift) Saturday and sunday OFF
- Monday to sunday: 12PM-10PM (8hour shift) Thursday and Saturday OFF
Key Responsibilities
- Interact with clients across multiple channels, offering friendly and efficient assistance
- **Develop a deep understanding of our platform to accurately address client inquiries**:
- Actively listen to client needs, collaborate with internal teams, and resolve issues effectively
- **Accurately document client interactions and transactions in our systems**:
- Guide clients in using our platform to access their earned wages smoothly
Skills, Knowledge & Expertise
- Strong bilingual communication skills in English and Spanish (written and verbal)
- **Customer-focused attitude with a genuine desire to assist others**:
- Comfortable with technology and quick to learn new software platforms
- **Strong problem-solving skills to manage a variety of client scenarios**
**Job Types**: Full-time, Permanent
Expected Start Date: 16/06/2025
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