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Director of Operations

hace 2 semanas

Cartagena, Colombia Hyatt Regency Cartagena A tiempo completo

Summary

Position Objective: Responsible for assisting with the planning and management of Hotel operations to achieve customer satisfaction (employees, businesses, and owners) and quality of service, while meeting or exceeding financial goals.

Main responsibilities:
Manage hotel operations in order to maximize profitability and ensure superior customer service and quality of service.

Develop, recommend, implement and manage the annual and long-term objectives of the operational area.

Ensure all department operations maximize potential revenue and profits and minimize costs.

Manage operating expenses to remain within budget guidelines, as well as gather and report financial and operational information to the General Manager.

Manages performance issues that arise within operations departments in addition to training, developing, coaching and advising by conducting performance reviews and resolving issues for team members and managers.

Ensures optimal compliance with a corporate audit approach.

You are an integral part of the business team, attending all scheduled meetings and actively contributing to proper preparation.

Communicate effectively with members of the management team and your work team

Conduct a daily briefing with general management on key strategies for the hotel's positioning

Evaluate changes in guest needs and competitive environment to recommend the appropriate service or product, and make operational changes when required.

**Qualifications**:
Academic training

Professional in hotel and tourism administration or similar

Additional preparation

English as second language

Knowledge of office package

Knowledge of hotel systems: Opera, Hotsos, Amadeus, Invision

Work experience

Minimum 5 years of experience in the area in brand hotels

**Skills**:

- Excellent interpersonal relationships.
- Decision making
- Honesty.
- Competitive, results-oriented.
- Leadership
- Effective communication
- Responsibility.
- Negotiation skills
- Sense of belonging.
- Personnel management
- Initiative.
- Creativity.
- Persuasive
- Communication skills at all levels
- Ability to train and develop team members
- Ability to work effectively as a team and take initiative
- Excellent organizational skills