Senior Practice Manager

Manage a team in excess of 25 people whose primary responsibility is program/project management in a professional services environment - 15+ years’ hands on experience leading the delivery of multiple enterprise-level IT consulting projects using Agile/Iterative and Waterfall methodologies - Experience developing and maintaining executive relationships (C-level CIO, CTO, CISO, etc) with the ability to articulate complex concepts concisely to collaborate among technical and non-technical stakeholders. - Ability to manage internal and external cross-functional teams in fast-paced matrix partner and customer organizations. - Mentored, coached or trained other project/engagement managers, the business or customers on agile best practices, frameworks and/or methodologies - Direct experience leading engagements using industry standard program management techniques including Agile at scale delivery frameworks and project management toolsets. - Bachelor's Degree or equivalent experience. - Ability to travel to client locations to deliver professional services as needed.

Job summary

At Amazon Web Services (AWS), we’re looking for an experienced leader to build our Engagement Management professional services specialty team. As the person in this role, you will be responsible for ensuring the successful delivery of engagements to customers across the region. You will partner with other AWS ProServe organizational leaders to expedite stakeholder alignment, team cohesion and risk mitigation while ensuring feedback loops close the engagement lifecycle. You will be a strategic business partner assisting in development of internal teams in agile frameworks best practices and AWS’ prescriptive practices to accelerate both innovation and migration scenarios with customers.

AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.
- Leadership - build and lead a team of individuals in Mexico who will be responsible for the successful delivery of projects with our most strategic customers
- Advisory - Work as a strategic business partner to help customers achieve their business outcomes and help to drive innovation throughout the engagement life cycle
- Talent Development and Training - Teach customers, partners and internal teams on our agile delivery framework, AWS’ prescriptive way of working, and continue to develop and iterate on the current methodology
- Partnering - Conduct partner enablement briefings and trainings to further scale adoption of the delivery framework
- Drive a consistent project/engagement experience for our customers thru our Engagement Manager community
- Solutions - This includes participating in pre-sales, on-site visits, understanding customer requirements, proposing and delivering ProServe offerings such as mass migration programs, and help develop custom solution engagements.
- Expertise - Collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services in key market verticals & regulated industries such as financial services, media/entertainment, and healthcare/life sciences.
- Delivery - Deliver and manage multi-stream technical engagements with partners and customers. Provide oversight at executive level and enable communication on program or project’s progress and financials tailored to the audience. The Engagement Manager is responsible for managing customer expectations, managing AWS delivery consultants, and managing the scope and budget of each individual project.
- Feedback - Work with AWS engineering, support and business teams to convey partner and customer feedback and lessons learned.

About the team

Inclusive Team Culture:
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance:
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both p