Procurement Requisition to Pay Associate

**At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity.**:
**Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.**:
**When You Join Johnson & Johnson, Your Next Move Could Mean Our Next Breakthrough.**:
**Our vision is to be the best-in-class Health & Wellness organization by leveraging the commercial strategy to deliver competitive advantage and value creation for the consumer, customer and J&J. And as part of one of the largest and most diverse healthcare companies in the world, our brands leverage the company’s world-class research tools and scientific prowess to provide consumers across the globe with innovative consumer medicines, skin, baby and essential health solutions.**:
**The Requisition-to-Pay (R2P) Customer/Employee Satisfaction Associate cooperates with the R2P Customer & Employee Satisfaction lead, being the “single point of contact” (SPOC) for interactions between the Wipro AskGS team, R2P team, Sourcing, Support Areas, and requestors/business. The main task will consist in focusing on increasing the user/employee satisfaction, ensuring AskGS/GSP teams are updated with necessary process changes, and ensuring availability of all necessary documentation and materials to provide high level service. This team will be responsible for the E2E NPS metric.**:
**The Requisition-to-Pay (R2P) Customer/Employee Satisfaction Associate will be responsible for ensuring a seamless experience for the requestor/business partners/employees when using AskGS to address questions related to R2P Requisition, Payment, Sourcing services by coordinating the process/interactions with whom correspond to solve and provide a timely, clear, and appropriate response.**:
**The Requisition-to-Pay (R2P) Customer/Employee Satisfaction Associate will be responsible for transitioning new activities to the AskGS team, monitoring performance, and working on providing continuous improvements. It will support Regional and/or Global initiatives ensuring flawless execution. Requisition-to-Pay (R2P) Customer/Employee Satisfaction Associate will participate on global projects and will be in interaction with global network of R2P AskGS teams, as well as serve as a training liaison for GSP LATAM.**:
**Compiles data for managerial reports as required. It supports the analysis and interpretation of results and suggest changes or improvement based on data. It monitors and facilitates month-end and year end close activities.**:
**You will work together with leadership focus on to improve the Employee Experience, encouraging R2P employee engagement, focusing on creating a great working environment for the area to get the most out of our teams. An employee experience will help to define R2P culture based on employee experiences and feedbacks. You will also work in meaningful changes/activities in areas that can create consistently good employee experiences.**:
**Qualifications**:

- Knowledge of Procurement processes (Requisitioning, PO, Invoicing)
- Nice to have - Working knowledge of Six Sigma or formal process improvement or project management techniques is highly desired
- Experience interacting with customer (customer service experience) and proven ability to build relationships
- Working knowledge of Procurement systems (Ariba, SAP, other ERP etc.) is preferred
- Languages (English - Intermediate) - Portuguese - Intermediate level - Desired
- Experience in shared service center experience is preferred
- A minimum of 3 years people or project management experience is preferred
- Demonstrated ability to effectively work remotely with business partners is desired
- An analytical background with sound judgement and strong decision-making abilities