Customer Succes Representative

hace 1 semana


Medellín, Colombia ION HEAT SAS A tiempo completo

Empresa de proyectos de ingeniería ubicada en Rionegro (Zona Franca) se encuentra en la búsqueda de un(a) **Customer Success Representative (Junior)** para formar parte del equipo del proyecto de software **Kea.tools**.

Buscamos una persona apasionada por ayudar a otros a trabajar mejor, que actúe como enlace entre nuestros clientes y el Software. Su misión será acompañar a los usuarios durante los procesos de aprendizaje, resolver sus inquietudes y asegurarse de que saquen el máximo provecho a esta herramienta.

**Responsabilidades**

  • Guiar a nuevos clientes en su onboarding y capacitaciones.
  • Brindar soporte ágil y amable, resolviendo dudas técnicas y de uso.
  • Identificar oportunidades de mejora y crecimiento comercial en cada cliente.
  • Hacer seguimiento para garantizar satisfacción, fidelización y renovaciones.
  • Recoger feedback y llevarlo al equipo de producto.

**Requisitos**

  • Estudiante de últimos semestres o profesional junior de Ingeniería de: Sistemas, Industrial, Procesos, Productividad, Calidad o afines.
  • Manejo de Power BI y BPMN (Business Process Modeling and Notation).
  • Deseable experiência con CRM y Excel avanzado.
  • Inglés intermedio.
  • Conocimientos en programación (JavaScripot o Python)
  • Habilidades blandas: comunicación clara y empática, orientación al servicio, capacidad analítica y gusto por trabajar en equipo.

**Rango salarial: 2.000.000 - 3.000.000 + auxilio de rodamiento.**

Aplica solo para personas residentes en Medellín o Valle de Aburrá.

Envía tu hoja de vida al WhatsApp: 300 675 50 05.

Tipo de puesto: Tiempo completo



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