Customer Service Specialist Ran

**About Nokia**

At Nokia, we create technology that helps the world act together.
As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed, and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs.
Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable, and inclusive world.
Watch our video to discover how we create meaningful interactions to drive human progress.

**About Mobile Networks**

Mobile Networks, which includes mobile network products, network deployment and technical support services, and related network management. This business group will offer the full portfolio for customers wanting to buy mobile access networks. It target leadership in key technologies such as 5G, ORAN and vRAN.

**Design & Planning Specialist RAN**

The Design & Planning Specialist designs, analyses, plans, and modifies network components supporting customer communication implementation activities. Develops and evaluates network performance criteria and measurement methods. Prepares the analysis of the short or long-term capacity needs for switching, routing transmission, and signalling. Conducts network architecture design, feasibility, and cost studies. Develops alternative routing scenarios and changes in required sequence of network activities. Conducts economic and population growth studies to determine impact on network capacity and development plan projections. Performs the end-to-end design activities (including surveys, design itself, and as-built) required for a physical network deployment.
Highly skilled in network architectures IP, 3G, 4G, 5G, WIFI, Firewalls, Virtualization, Cloud in different customers. Preparation different documents CIQ, HLD, LLD, IP Planning, Workshops, Commissioning, Acceptance Tests and Troubleshooting with Nokia Care teams.
- Working experience of minimum 5 years with Nokia equipment
- Knowledge in GSM, 3G (WCDMA, HSPA), 4G (LTE and VoLTE) RA, %G is a plus
- Carry out remote support activities

**GENERAL REQUIREMENTS**:

- Engineering degree in Telecommunications or Electronics
- Very Good RAN network knowledge and experience
- System interfaces & protocols
- Trace & logfile analysis tools
- Availability for travel

**PERSONAL ATTRIBUTES**:

- Team work skills
- Spanish and English fluency (both oral and written)
- Capable to work independently
- Effective communication skills
- Ability to adapt to changes in working environment
- Willingness to learn/share knowledge
- Shares information across functions, processes and units
- Promotes knowledge sharing by personal example
- Strong customer service orientation & understanding of customer's perspectives

**Technical Skills**
- Routing and Switching: Understanding, configuring and verification of:

- Nokia scalable IP network
- IP Networking and MPLS
- Services (Overview, Layer2 services, Layer 3 Services, OA&M)
- Multicast Routing
- QoS
- OSPF
- Border Gateway Protocol
- Network and Service Router Security
- Transport Layer (UDP), (TCP), SIGTRAN etc.
- Red Hat and Open Stack knowledge

**Nokia Products**:

- IP Network Design 5G, LTE, UMTS, Small cells, WiFi
- Installation, Commissioning, Integration and Test NB, eNB, CPE, BTS Manager - ASiR Manager - Web GUI.
- Expert Linux OS RedHat, Centos, Ubuntu, Debian
- NDCS HW RM17/18/19/20 - AirScale - OpenRack - AirFrame - NCIR - CBIS - CBAM
- Cloud and Virtualization OpenStack, VMWare, KVM, Oracle VirtualBox

**Other Skills**
- Technical Manager
- Basic Cloud Service with Azure, AWS
- Basic Nokia Nuage Networks
- ORAN/VRAN
- Automation skills, good programming level, able to define processes and create automated tools. Good knowledge of Phyton, R, SQL, Apache.

**Qualifications**
- Ability to manage large sized and complex projects and lead teams.
- Ability to interface with a consultative approach,
- Advanced communication and documentation competences.
- Ability to develop and deliver customized training sessions to internal and external customers

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create technology that helps the world act together.