Customer Support Specialist

hace 5 días


San Vicente Ferrer, Colombia eduNEXT A tiempo completo

**Customer Support Specialist**

**About us**

Since 2013, eduNEXT has been challenged to offer organizations around the world the best educational technology solutions based on Open edX

**Our Mission**Our Mission is to enable organizations around the world to offer high-quality learning experiences as a principle to improve people's quality of life, we provide solutions to build successful online learning initiatives.**Our culture**

Our Culture is flexible, with a modern and relaxed work environment. We value trust, autonomous and responsible work and open communication.

**Headquarters**

Our main office is in Bogotá, but our team members are located in the United States, Mexico, Panamá, Perú, Venezuela, the Philippines and different cities in Colombia.

**Role Description**

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

**Responsibilities**:
1. To receive all the tickets that come to our support channel.

2. Verify and update the information in the ticket.

3. Assess the tickets and decide whether they have to be escalated.

4. Follow up on the escalated ticket until it is closed.

5. Documentation processes (creation of RTD articles, creation of Zoho articles, creation of Zoho templates, and creation of videos or any other resources that contribute to the knowledge base).

6. Respond to the customer (in all cases, with some exceptions that will be notified). After this, mark the ticket as resolved.

7. Support project management as required as requested such as meetings, forums, town hall, trainings, surveys, certification projects, feedback sessions, Open edX community meetings and projects, etc.

**Requirements**:

- Minimum 1 year of experience in a customer support role.
- Minimum 6 months interacting with clients in English.
- Professional English level B2+ (writing and speaking).
- Management of customer service platform (Zoho desk, zendesk, Remedy, etc).
- Desirable experience with e-learning or software development industry.

**Skills**
- Strong analytical and problem-solving
- Excellent interpersonal skills
- Self-directed learning* Team player
- Autonomous and objective-driven person

**What we offer**

This is a great opportunity to be part of a top level and skilled team where you can grow your skills and make a positive difference in this world
- Enjoy a flexible schedule and work autonomy ⏰
- Monthly remuneration of 2,500,000 COP
- Remote work

**Main benefits**
- Work from wherever you want
- Online training and training allowance
- Individual Savings Plan
- Wellness and health plan

Tipo de puesto: Tiempo completo, Indefinido

Salario: $2.200.000 - $2.500.000 al mes

Pregunta(s) de postulación:

- Do you have experience with any of these customer service platforms: Zoho desk, zendesk, or Remedy?
- What is your English level?
- What is your salary aspiration (COP /USD)?
- How much experience do you have in a customer support or customer service role?
- Have you had experience in the last few months with English speaking customers?



  • San Vicente Ferrer, Colombia Oracle A tiempo completo

    Field Support Specialist 1-22000DZF **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** **Propósito del cargo.** Responsable de proporcionar la primera línea de soporte en sitio que incluye hardware, software, aplicaciones de software y de redes para clientes y personal de campo...


  • San Vicente Ferrer, Colombia Enghouse A tiempo completo

    At Enghouse Interactive Colombia we are looking for an Electronics, Telecommunications or Systems Engineering profile to work in our Customer Support team either from our office in Bogota or remotely from any city in Colombia. **RESPONSIBILITIES** - Provide technical support and assistance to strategic partners and customers from LATAM. - Provide advice on...


  • San Vicente Ferrer, Colombia NOKIA A tiempo completo

    **About Nokia** At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed, and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest...


  • San Vicente Ferrer, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...

  • IT Help Desk Specialist

    hace 23 horas


    San Vicente Ferrer, Colombia OutPlex A tiempo completo

    **IT Help Desk Specialist - Colombia** **Company Overview**: OutPLEX is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Our success can be attributed to one thing - outstanding agents who provide superior services and products to our customers. OutPLEX is a top Teleservices...


  • San Vicente Ferrer, Colombia Sutherland A tiempo completo

    Sutherland is seeking an attentive and goal-oriented person to join us as a **Technical Support Engineer 1** typically provides entry-level technical support for diagnosing, reproducing, and fixing software and hardware issues. It includes troubleshoot protocols running on NetApp hardware to assist Customer with problem isolation and resolution. We are a...


  • San Vicente Ferrer, Colombia Eddy Pump Corporation A tiempo completo

    We are a prominent group of industrial equipment B2B companies dedicated to delivering high-quality products and services to our global clientele. We prioritize innovation and customer satisfaction in everything we do. We are currently seeking a talented Marketing Automation Specialist to join our team and assist in leveraging HubSpot for our marketing...


  • San Vicente Ferrer, Colombia DXC Technology A tiempo completo

    **_Responsibilities: - ** - Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts. - Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures. - Provide software service, pre - sales, post-sales or service delivery...

  • Its Support Assoc Ii

    hace 23 horas


    San Vicente Ferrer, Colombia Amazon Web Services Colombia S.A.S. - E40 A tiempo completo

    1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals Amazon's IT Support is the first point of contact for technical...

  • Sales Specialist

    hace 5 días


    San Vicente Ferrer, Colombia ABB A tiempo completo

    **Sales Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...