Customer Support Representative

hace 2 semanas

Bogota, Colombia MURAL A tiempo completo

**MURAL is on a mission to inspire and connect imagination workers globally.**: MURAL provides digital workspaces for guided visual collaboration to 95 percent of the Fortune 100. Different from online whiteboarding and design software, the MURAL® platform transforms teamwork by making meetings and workshops interactive experiences designed for problem solving, play, and imagination. Tens of thousands of teams at companies such as IBM, Intuit, Facebook, Publicis Sapient, SAP, Thoughtworks, and Atlassian use the MURAL platform to foster imaginative teamwork and turn shared ideas into a shared reality—at any time and from anywhere. Headquartered in San Francisco, California, but driven by a remote-first, global mindset, MURAL employs over 800 "MURAListas" around the world. MURAL is on a mission to level up teamwork with imagination so that working together is more fun and innovation happens faster. MURAL has raised $200M in financing to date and is growing rapidly to fulfill its mission. **YOUR MISSION**: As a Customer Support Representative you will respond to customer requests, provide general support and engage with customers to help them achieve their goals. Your responsibilities will be: - Manage and respond to customer requests - Understand our customers and become their advocate - Assist the Customer Experience team with managing their accounts as needed - Collaborate with the Product team on how to improve the product - Collaborate with Customer Success on education programs **YOUR PROFILE**: - Fluency in spoken and written English (additional languages are a plus) - Willingness and passion for understanding, helping and teaching customers - The curiosity to find new, better ways to solve problems - A strong passion to help teams succeed, and empathy with users - 2+ years experience in software customer support (ideally B2B) - Experience troubleshooting and reporting bugs - Experience tracking bugs with a QA and development team - Great visual communication skills - Remote working experience - Availability to work Monday to Friday from 6:00 am-2:00 pm GMT-5 and during some weekend shifts **Ideally you have...**: - Practical experience in creative disciplines such as design thinking - Experience creating documents and content - Knowledge of design thinking and/or other design and visual thinking techniques LI-Remote #LI-YM1 Please submit your resume in English. **WHAT WE OFFER**: In addition to being part of our quest to help people empower their imagination, we offer: - Competitive salary - 401K (US only) - Company equity - Health insurance - Fertility benefits - MURALvida stipend (for fitness, wellness, learning and coworking) - Fully remote team - Parental leave - End of year closure - Design thinking trainings - MURAL free forever plan **OUR VALUES**: We bring people to our team that care about our mission to inspire and connect creative people globally, and who feel aligned with our values: - Make others successful - Adapt to thrive - Play to wow - Think global - Experiment like an owner **Practicing equality through imagination work.**: MURAL is committed to creating diverse and inclusive workspaces where people can make a positive impact on the world and share their vision of how they achieve it. We are dedicated to working alongside multiple communities to help build this dream and bring it to life.

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