Analyst HR Operations Latam

DE&I Statement

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

We are searching for the best talent for HR ANALYST OPERATIONS (1 of 2) to be in Bogotá, Colombia.

Purpose: This role will perform transactional HR activities within the shared services center. Maintain the utmost confidentiality in dealing with employee records and business information. Ensures that deliverables meet or exceed individual objectives, adhere to HR Business service center goals, and align with service center strategies and looking for opportunities for innovation and automation.

Responsibilities: Operation Delivery
- Process transactions (Employee lifecycle data administration) as assigned according to proper procedure, policy, and direction, seeking mentorship when necessary or transfer more complex and/or confidential inquiries/requests to teammates, Supervisor, or Manager as applicable..
- Monitor HR and ticketing systems for task assignation in a timely and efficient way. Prioritize and follow up on open cases continuously ensuring timely response and quality of deliverables.
- Assist with review and update of HR services documentation. Work with the team to assure maintenance of documentation (e.g., Standard Operating Procedures, Work Instructions) to ensure completeness, accuracy, and up-to-date depiction of processes.
- Analyze cases and information received for processing transactions to assure requests are complete, accurate, and approved by appropriate superior by following the documented procedures. Additionally, ensure that compliance requirements are met (Data Analysis).
- E nsure understanding of payroll procedures and basic familiarity with broader payroll service strategies to make sure processed transactions are reflected accordingly into payroll.
- Seek feedback, continuously learn, take advantage of opportunities and challenge status quo to improve knowledge and to increase efficiency and experience (Continuous improvement mindset).
- Connect with key stakeholders in Mexico to make sure cases and transactions are processed appropriately and communicate situations to supervisor and partners in the location whenever a face to face approach is needed for employees and managers.
- Assist others where possible for the good of the team and department. Adhere to company, department, and team standards of integrity and protocol. Ensure that behavior aligns with the J&J credo and supports a positive work environment.
- Assist the manager with collecting and responding to initial payroll related issues, policies, and procedures from payroll functions and the operating companies.
- Support the validation of the different transactions by following the data quality processes and strategy..
- Manage the process of standard, union, executive and global mobility hires.
- Actively participates in the implementation and development of local, regional and global projects that seek centralization, standardization and process automation.
- Leads projects and operational meetings with data driven insights and decisions.

**Qualifications**:
1) Required level of education:

- Bachelor in HR, administration, Industrial engineering or related business fields is desired

2) Required knowledge:

- Demonstrate a basic understanding of HR processes, procedures, controls, regulations, and compliance requirements.
- Knowledge of standard business practices and professionalism in a customer service environment are essential.
- Microsoft Excel intermediate to advance (Know basic formulas, vlookups, pivot tables. Etc). REQUIRED
- HR and Case management Tools: Workday, Power Automate, Taleo, Tableau o PowerBi, Kronos

3) Required skills:

- Demonstrates customer service skills and focuses on ensuring a good experience
- Proficient analytical and problem-solving skills required. Attentions to details.
- Strong skills analyzing data (Data Analytics).
- Proficiency in verbal and written communication skills in order to effectively communicate with customers, peers, and vendors.
- A sense of urgency in resolving customer requests and an ability to work under pressure, multi-task, and meet deadlines.
- Demonstrate a pragmatic approach
- Proficient interpersonal skills and the ability to successfully collaborate with internal partn