Reservation Specialist

**Sales Department**

**Working from home**

**Full time -** **Freelancer**

At Corporate Stays, we believe that everyone has an important part to play in delivering excellent guest satisfaction As a Reservations Specialist you will work in collaboration with many different people within the organisation while actively communication with our providers.

To ensure success as a reservation specialist, you should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry. A top-notch customer experience specialist will be someone whose expertise results in excellent customer relationship management and a positive brand image.

**Responsibilities**:

- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with the marketing and sales teams to enhance customer services and brand awareness.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Foster strong relationships with guests, recognize and create sales opportunities and develop repeat business.
- Manage the Online Travel Agencies inventory across Canada and LATAM;
**Requirements**:

- 1-2 two years previous experience in the hospitality or corporate housing industry
- Solid knowledge of online customer engagement platforms and channels
- Proficiency in GSuite, Zendesk, Social media platforms, Basecamp
- Exceptional interpersonal skills and a client-centered approach
- Great organizational and time management abilities
- Superb communication, collaboration, and problem-solving skills
- Excellent writing skills in both English and Spanish
- Your career goals include working in sales and/or revenue management
At Corporate Stays, we’re looking for a personality, not a piece of paper. We want a special kind of person Get in touch and show us what you’ve got

Work Remotely
- Sí

**Job Types**: Full-time, Contract, Permanent

**Salary**: $180,000,000 - $250,000,000 per month

Application Question(s):

- ¿Tienes experiência en el sector de Hotelero o turismo?
- ¿Vives en la ciudad de Medellín?
- ¿Cuál es tu aspiración salarial?

**Language**:

- inglés (required)