People Services Coordinator

**Joining Arup**

At Arup, you belong to an extraordinary collective - in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas.

You will have the opportunity do socially useful work that has meaning - to Arup, to your career, to our members and to the clients and communities we serve.

In joining our Human Resources team for the **Bogota office**, you will be responsible for delivering high-quality and professional service to our entire client base. In this role, you will impact our business by supporting critical functions that help People Operations run efficiently.

**This role is based in Bogotá, Colombia. Please **submit** your cover letter and resume in English. **You **may attach a portfolio in a compressed PDF file, though this is optional. We do not **require** copies of diplomas, work certifications, or other documents at this **stage.**

**The opportunity**
- Provide fast, friendly, and efficient support and advice for staff on simple policy and procedure questions including self-service and navigation queries (‘how to’, ‘where do I find’)
- Production of key employment documents including contracts/letters of offer, internal transfer letters, change in term letters etc. ensuring proper approvals are in place before issuing.
- Support Total Rewards team by ensuring leaves from carriers are entered timely and appropriately in People systems.
- Support Learning & Development with Learning Management System (LMS) reports, course set-up, and annual learning events
- Manage new starter process and orientations, including working with recruiters, new employees, business services, supervisors, etc.
- Maintain and keep staff records up to date by processing staff data changes in relevant systems quickly and with a high degree of accuracy.
- Maintain up to date online staff files and records in compliance with applicable legal requirements.
- Support requests for reports as needed.
- Maintain a good working knowledge of People policies and self-service options.
- Support the delivery of critical People cyclical process such as performance appraisals, promotions, salary reviews and learning events.
- Support broader People initiatives by ensuring continuity and successful delivery of functional services.
- Contribute to a constructive culture that improves Arup’s people’s experience.
- Work on specific projects in the annual People plan (in or outside your area) independently or in a team as part of your growth and development.
- Partner with US-based HRBP to provide HR support to the Arup's Bogota office, including employee relations, performance management, recruitment coordination, and compliance with local employment laws.
- Process terminations and conduct exit interviews.
- Coordinate intern co-op and SENA programs.

**The skills**
- Prominent level of interpersonal skills and integrity to handle sensitive and confidential situations and documentation.
- Strong service orientation with a demonstrated desire to go above and beyond.
- 4 plus years of experience working in the human resources field.
- Excellent written and verbal communications skills - ability to collaborate with all levels of the organization.
- Solid attention to detail in composing and proofing documents
- The ability to prioritize effectively, balance assigned work and exceptional organization skills are required for our constantly evolving environment.
- Bachelor’s degree in business, Human Resources, or related field - preferred
- Must possess excellent written, verbal, and communication skills with colleagues of all levels in English and Spanish required.

**Personal Attributes**:

- Strong client and service delivery orientation
- Non-hierarchical, with the ability to engage and communicate with people at all levels in both technical and non-technical environments.
- Ability to maintain personal effectiveness particularly during periods of higher-than-normal workload.
- Self-aware, understands their role in the team and takes responsibility for own actions.
- Have a passion for people - enjoy looking for ways to improve and step up our quality and level of service.

**The Benefits**

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognizes the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive - through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projec