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Digital & Ai Solutions Lead
hace 2 semanas
Genesys is seeking an experienced** Digital & AI Solutions Lead** to partner with the sales team to drive value for prospective customers and achieve revenue targets, through the combination of strong technical abilities and outstanding interpersonal and presentation skills. Part of a world class, fast-paced organization, this role provides a great opportunity to create impact for enterprise customers across industries while driving forward an innovative new segment of Experience as a Service.
This is a critical role for the organization as you will help define the Digital & AI GTM sales motions, routes to market, and execution for your region. You will be part of a team of global specialists ensuring we have a unified strategy while also adjusting for what’s needed to execute regionally.
**Responsibilities**:
- Become a trusted advisor for prospective customers by understanding their use cases and technical requirements in order to design the appropriate solution recommendation that will drive business value.
- Become a product expert and keep up to date with new feature releases, key use cases, integration capabilities, and customer success stories.
- Share market insights and prioritized product requirements with the global specialist organization.
- Present roadmaps, strategy, and value proposition both internally and externally.
- Stay current on the competitive landscape and emerging technologies and identify feedback and suggestions relevant to product, engineering, sales, and marketing.
- Work cross-functionally within the organization to ensure our solutions are driving value for our customers.
- Collaborate with team members globally to share learnings, best practices, use cases, and customer stories, while working together to identify opportunities for growth and improvement.
**Qualifications**:
- 5+ years technical sales or presales experience.
- Background working within Digital Customer Experience and/or Contact Centers.
- Experience with Artificial Intelligence, NLP/NLU, Machine Learning is a plus.
- Experience working in fast-paced SaaS organizations.
- General understanding of APIs, Integrations, Security.
- Technical Degree with Business or Technology/Software focus.
- Ability to present competently and confidently to senior-level decision makers.
- Ability to handle business and technical objections during demonstrations.
**Covid-19**:
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.
As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.
**Reasonable Accommodations**:
**About Genesys**:
**Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
