Tts Digital Channels Head Andean

**Responsibilities**:

- The Product Performance Management Senior Specialist partners across product disciplines, assists in managing the overall performance of a given product suite and monitors performance drivers for the products and portfolios
- This position may mentor and coach team members that is responsible for supporting ongoing performance and maintenance of a product or set of products, including client experience, pricing, risk and distribution
- Implements performance improvement strategies, with a specific focus on cross-sell and integration, including the development of competitive analyses, market analyses, product development road maps, market plans, pricing strategies and product line extensions
- Assists sales and relationship managers in building skills needed to identify client needs, and proposes solutions in line with business objectives
- Manages ongoing performance and maintenance of a product or set of products, including client experience, pricing, risk and distribution
- Gathers market intelligence and develops market sizing studies and models to identify the attractiveness of particular markets segments and product offerings. Defines and analyzes sector trends, opportunities and issues
- Represent customer needs and provide strategic direction on product development features, functionality and overall competitiveness
- Partners closely with sales teams to identify client opportunities and with the client management organization to meet with prospective clients and to size new opportunities
- Build consensus and awareness of value proposition throughout the organization and key partners
- Participates in and prepares materials for the Product Approval Program and related processes, ensures products are delivered and adhere to all parameters globally
- Collaborates with cross-functional teams, including technology, operations, legal, implementations, and sales to deliver solutions for Citi clients
- Refines and produces sector-specific marketing material that will arm sales force with the tools necessary to grow Citi’s business
- Manage product risk and control, documentation, credit, legal and regulatory risk, and manage transactional P&L through business drivers, and profitability ratios
- Analyzes vertical/product specific P&L's to ensure goals are being met
- Participates in/facilitates product discussions with partners in asset distribution, legal, credit risk, operations and systems capabilities to ensure seamless delivery of program expansions
- Involved in coaching and training of new recruits and mentor other team members**Qualifications**:

- 6-10 years of experience
- Level of expertise and demonstrated experience in Product Management and/or Product Development discipline
- Experience in and understanding of logistics or Industrial verticals with e-commerce solutions preferred
- Ability to make complex judgments and to provide solutions based on sophisticated analytical thought comparing and selecting complex alternatives
- In-depth quantitative or qualitative analysis to solve problems and develop new, innovative solutions
Developed diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers
- Experience with and confidence in delivering presentations to clients and senior managers
**Education**:

- Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

**JOB BACKGROUND / BUSINESS CONTEXT**

This position is responsible for the Digital Channels Business in Colombia and the Andean Cluster within the Treasury and Trade Solutions Business. It will also have direct impact in the other TTS business such as Payments, Liquidity, Receivables and Trade products. We provide clients with timely, accurate information and dynamic, web-based tools to effectively manage their financial positions, working capital and supply chains.

In addition, TTS interacts with many strategic areas of the bank including Treasury, Finance and BCMA.

As part of TTS, this position will be responsible to lead the digital agenda and product development of new technologies trends and customers’ needs for TTS business, this includes analyze client interactions, connectivity options, data platforms, processors and electronic banking channels.

This position will be in charge of the development, financial planning, marketing, implementation and product management for electronic banking systems ( Citidirect BE, Citidirect BE Mobile, Citiconnect), connectivity systems (SWIFT, Host to Host), account services business and enterprise services for Andean cluster in Latin America (Colombia, Peru, Ecuador and Chile),

**KEY RESPONSIBILITIES**
- Work as Team Lead for Channel and Enterprise services business focused on Digital strategy and transformation for TTS business.
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