Product Payment Specialist

As Virtuagym keeps on growing, we are now looking for a new face to complement our team. As a **Product Payment Specialist **you will be joining our Global CS Team. Will you join us to create a healthier and happier world?

This is a remote position from Colombia, where you will be working for our global teams. We are a **remote-friendly** company, meaning you can **work from your home whenever you want **and of course at our office in Medellin. It’s up to you Additionally, you can work from **any location you want within the Americas** for up to 4 weeks at a time for a maximum of 12 weeks in a year. **This is a full-time position.**

**What this role looks like**:
As the **Product Payment Specialist**, you’ll take charge of the day-to-day customer operations and act as the commercial project manager for VG Pay, our latest payment solution. In this dynamic role, you’ll collaborate with multiple teams: working with the VG Pay Product and Development teams to suggest improvements, partnering with Customer Success to provide second-line support, and equipping Sales with the tools to close VG Pay deals. Externally, you'll support customers during onboarding and serve as a key contact for our payment providers.

On a daily basis you’ll work closely with our payment provider methods partners like Adyen, Mollieand constantly focus on making our teams more comfortable and self-sufficient in answering VG Pay related questions. You’ll do this by supporting them during questions, by hosting training sessions for individuals and teams and by updating our existing documentations.

**Some of your key tasks as a Product Payment Specialist**:

- Act as the Point Of Contact for all VG Pay related requests to get customer KYC’s approved and make them successful processing their payments
- Stay in close contact with our Management - and Product & Development teams to provide them with your expertise on how to improve our products and services
- Take ownership in the tool management of our Payment Solutions / Payment Methods (Adyen, Mollie)
- Act as project manager for new product and market rollouts
- Train our teams (CS and Sales) and create self-service resources for our customers
- Work closely together with our Finance and Data team to track the generated revenue
- Stay up to date with new developments in the markets we serve and the FinTech industry

**Job Requirements**:
What you will bring to the team:

- Bachelor graduate degree
- 2 - 3 years experience with **Payment providers / methods** and managing project management roles regarding payments solutions
- Strong **Communication Skills**, to comfortably work across teams and with external partners, able to translate technical details into actionable insights for non-technical audiences
- Experience with **Project Management**, being able to smoothly coordinate all projects from concept to completion, ensuring all stakeholders stay aligned.
- Being a **Problem Solver** and able to handle a wide range of challenges in a fast-paced, evolving environment, where you can quickly adapt to changing priorities.
- Fluent in both Spanish and** English **[must have]**; additional languages are advantageous.
- Experience with **FinTech or SaaS** environments & **Payment providers / methods**

**Here’s why you should join our team**

**Benefits**:
Remote-friendly: you can work from home in Colombia whenever you like.

Enjoy a twice a week snack box or fruit basket

21 holidays (on a US based holidays calendar, based on a full-time contract).

A one time working from home allowance.

We provide your home office set-up hardware.

The Virtuagym Health Program: a monthly contribution towards your gym subscription, and a full Virtuagym at Work Premium Access.

✈ Work from abroad for up to 12 weeks a year with a maximum of 4 consecutive weeks in LATAM or even Around the World.

Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

**Cultural perks**:
Many opportunities for personal and professional growth within the company.

A fun, healthy, and international work environment made up of over 35+ nationalities.

We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.
- Organized Virtuagym sports events throughout the year.

Awesome company events such as New Year's dinners, summer outings etc.

**About Virtuagym**
Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.

Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, takin