Sales & Customer Service

**Sales & Customer Service Representative - Bilingual (Spanish/English)**

At New Frontier Immigration Law, we don’t just practice law. We fight for freedom, we keep families together, and we change lives — including our own.

We are on a mission to impact 1 million immigrants across the U.S. This isn’t just a workplace. It’s a movement. We don’t hire employees — we recruit people with empathy and grit, people who can inspire action and turn “impossible” into “done.”

Are you ready to join one of the fastest-growing law firms in the U.S., where every call you make could bring hope, reunite families, and transform lives?

Here, we don’t just offer a job: we provide an environment where you can work with purpose, grow intentionally, and create impact that matters.
- Learn more about New Frontier Immigration here.
Learn more about our Core Values here.
- Learn more about our CEO/Founder Hillary here.

**Role Objective**

We’re looking for a **Bilingual (Spanish/English) Sales & Customer Service Representative** to join our growing team. This isn’t just a call center role — this is mission-driven sales work that connects immigrant families with the legal help they need to build brighter, safer futures.

You’ll guide individuals and families toward life-changing legal solutions through empathy, active listening, and consultative sales.

**Key Responsibilities**
- Manage a high volume of inbound and outbound calls with empathy and professionalism.
- Conduct thorough client needs assessments to identify how our services can help.
- Convert qualified leads into consultations through a consultative, trust-building approach.
- Meet or exceed performance goals, including sales conversions and call metrics.
- Navigate sensitive conversations with cultural awareness, discretion, and compassion.
- Maintain accurate and timely notes in our CRM system.
- Collaborate with teammates to continuously improve the client journey and sales strategy.
- Go the extra mile to engage and support clients who need hope and clarity.

**Competencies**
- **Sales-Driven with Heart** - Proven ability to close sales while keeping the client’s best interest at the center.
- **Empathetic Communicator** - Skilled at listening deeply, building trust, and making people feel understood.
- **Mission-Aligned** - Passionate about justice, dignity, and immigrant communities.
- **Resilient & Self-Motivated** - Thrives in emotionally charged conversations and keeps moving toward results.
- **Organized & Detail-Oriented** - Manages time, tasks, and CRM documentation effectively.
- **Bilingual Fluency** - Spanish and English, native or near-native proficiency.

**Requirements**:

- Minimum 3+ years of successful sales experience (preferably service-based).
- Strong customer service background with excellent phone communication skills.
- Bilingual fluency in English and Spanish (spoken and written).
- Ability to work evenings/weekends if client demand requires.
- Reliable home office setup (computer, headset, camera, internet).

**Preferred Background**:

- Experience in legal services, healthcare, insurance, or financial services.
- Prior work in high-volume phone-based environments (call centers, intake teams).
- Familiarity with CRMs such as Salesforce, HubSpot, or similar platforms.

**Compensation**

2,500,000 - 3,500,000 COP (Colombian pesos) monthly plus performance incentives and bonuses.

**Why This Role is Different**

This isn’t just sales.
This isn’t just service.
This is giving hope to families who need it most.

At NFIL, every call you take, every consultation you schedule, and every client you encourage brings someone closer to freedom, safety, and opportunity. You won’t just be making calls — you’ll be making a difference.