Specialist Order Management

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

- Analyze customer orderbooks, identify actions to improve deliveries/service, coordinate the implementation of levers to improve performance while communicating status in a clear and accurate manner.
- Ensure the accurate integration of customer orders into company systems while verifying order and master data accuracy and proactively addressing issues with cross functional stakeholders.
- For assigned scope, ensure accurate order integration and cleanliness of the NAM WHS orderbooks, from initial order intake through shipment.
KEY RESPONSIBILITIES:

- Within assigned business scope, develop and implement account specific set-up, services, and processes in line with customer needs, as well as WHS strategic priorities and policies
- To ensure the order profiles are maintained in compliance with all WHS account requirements, relevant adidas policies, and to support regular monitoring
- To be accountable for the full cleanliness of the aged, prior, and too late to cover orderbook in order to reflect accurate demand signals for accounts in scope.
- To interact with Supply Chain, GBS and Tech teams to enable the continual flow of delivery notes through diligent order Management processes, in order to achieve monthly financial targets.
- To support the compliance of terms with our Trade Terms and policies with customers in scope.
- To ensure proper administration, documentation, and financial reconciliation of the customer base
- As needed, manually enter booking, reorder & clearance orders accordance to company policies
- Enter return, cancellation & claim requests
- Support any changes in global Policies, ERP Systems and Processes within NAM WHS Order Integration and Management.
KEY RELATIONSHIPS:

- Sales Operations + Development, Supply Chain WHS Excellence, Orderbook Fulfillment, Launch Fulfillment, Tech, HR, Global Business Services (GBS)
KNOWLEDGE, SKILLS, AND ABILITIES:

- Proficiency in systems expertise, specifically related to ERP systems such as SAP AFS and analysis tools (PowerBI, Excel, Tableau)
- Process transactional data accurately
- Works independently with strong organizational skills
- Demonstrates a sense of urgency and ownership
- Strong team player with proven ability to work cross functionally to achieve goals and objectives
REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

- 2 years or more related experience; or equivalent combination of education and related experience
- Minimum of 1 year of experience in a role involving direct interaction with external or internal customers- AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.-
- COURAGE: Speak up when you see an opportunity; step up when you see a need..
- OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
- INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
- TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
- INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
- RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.**AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.**

**- CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -**

**BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.**
**- JOB TITLE:

- Specialist Order Management-
- BRAND:- LOCATION:

- Bogota-
- TEAM:

- Sales-
- STATE:

- Dist-
- COUNTRY/REGION:

- CO-
- CONTRACT TYPE:

- Full time-
- NUMBER:

- 537920-
- DATE:

- Nov 28, 2025