Order Management Coordinator

Job Description
Position Title:
Order Management Coordinator

Location:
Bogota, Colombia

Education Recommendations:
Bachelor's degree in Business Management, Industrial Engineering, Logistics or related.

In our Order Management team, you'll thrive in a hybrid work environment that blends remote flexibility with in-person collaboration. You'll work with cross-functional teams, utilizing technologies like SAP to resolve complex order issues, ensuring seamless supply chain solutions that align with Nokia's mission of exceptional service. Enjoy engaging projects that impact revenue and customer satisfaction while developing your expertise in order management and finance. Join us and be part of a dynamic environment where your contributions make a real difference

How You Will Contribute And What You Will Learn
As part of the team, you will:

• Review and validate all Customer purchase orders (PO) requirements to ensure they meet Nokia Order booking policy.
• Register Nokia CPOs in Nokia Tools.
• Ensure Order Release, Order Completion in Nokia tools.
• Must be proficient at data entry into electronic SAP business system and associated peripheral systems.
• Identify issues that delay the booking of orders and refer to the appropriate person or business partner.
• Maintain ownership and responsibility for all Purchase Order related issues through to resolution to ensure customer satisfaction.
• Exercise discretionary authority to accept or reject customer purchase orders based on contractual requirements, internal policy, and business feasibility.
• Select appropriate contract in alignment with purchase order equipment.
• Maintain electronic and paper files/records according to established procedures including, but not limited to, purchase orders, change orders, part numbers, expedites, delivery challenges, etc.
• Maintain accurate files that meet both Internal and External audit Sarbanes Oxley (SOX) standards.
• Role could require maintaining, analyzing and publishing necessary reports as defined by external and internal customer needs.
• Develops and maintains positive relationships with internal and external customers.

Key Skills And Experience
You Have:

• Up to 2 years' experience in Order Management or related field.
• Experience in the Telecommunications industry and SAP or other ERP system would be an asset.
• Excellent communication, telephone, and interpersonal skills necessary to effectively deal with key Customers of Nokia.
• Responds to requests for information and assistance in a timely and professional manner .
• Organizational ability, judgment and decision-making proficiency to carry out routine tasks within defined instructions or guidelines.
• Organized self-starter with the ability to function independently in a team environment.
• Requires a basic technical understanding of computer systems as well as some knowledge of business processes and operations, preferably in a high-tech environment.
• Must demonstrate good analytical and problem-solving aptitude, resourcefulness and judgment.
• Must have a strong client focus and excellent written and verbal communication skills.

Computer Skills

• SAP or other ERP experience preferred.
• Excel, Word, Outlook, Internet Explorer.

About Us
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

About The Business Group
A robust digital backbone is the unsung hero of modern life, underpinning everything from daily interactions to cloud computing and critical infrastructure. The Network Infrastructure team is passionate about pushing the boundaries of what's possible in networking, tackling the toughest challenges and delivering innovative solutions.

We deliver trusted, purpose-built IP, optical, fixed, and data center solutions that power the internet, drive the global economy, and support the mission-critical industries that keep the world running.

Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .