Order Management Analyst

hace 6 días

Bogotá, Bogotá D.E., Colombia The Clorox Company A tiempo completo

Clorox is the place that's committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace

Your role at Clorox:

At The Clorox Company, we are committed to building brands that people trust and love. As an Order Management Specialist, you will play a critical role in delivering an outstanding customer experience by ensuring accurate, efficient, and service-oriented management of customer purchase orders.

This position is responsible for the end-to-end order management process, from order receipt through final delivery to the customer, ensuring compliance with Clorox's corporate policies, procedures, and service standards. You will work closely with cross-functional teams such as Sales, Planning, and Transportation, as well as with external customers, to ensure efficient operations at optimal cost.

In this role, you will:

Order Management & Validation

  • Review, validate, and process customer purchase orders in SAP.
  • Ensure order accuracy, validity, and compliance with delivery requirements.
  • Schedule delivery appointments based on inventory availability and purchase order validity.
  • Reserve and allocate inventory for approved orders to ensure timely shipment.
  • Ensure complete and accurate delivery information (preferred delivery date, appointment time, and confirmation).

Planning & Inventory Collaboration

  • Partner with the Planning team to ensure inventory availability and prevent order cancellations.
  • Monitor inventory availability daily using the Daily SKU report.
  • Coordinate and participate in Daily SKU review meetings.

Customer & Delivery Coordination

  • Negotiate delivery dates and conditions directly with customers when required.
  • Collaborate with the Sales team to ensure on-time and in-full receipt of merchandise.
  • Approve demurrage charges and/or returns in accordance with established guidelines.

Rejected Merchandise Management

  • Generate rejection codes to enable re-entry of rejected merchandise into the warehouse.
  • Receive and manage incident notifications from transportation providers.

KPIs & Service Level Management

  • Track and manage key performance indicators related to order fulfillment and customer service.
  • Ensure high service levels across metrics such as On-Time Delivery (OTD), Case Fill Rate (CFR), TLU, and order rejections.
  • Maintain and update service level reports and the monthly scorecard.

What we look for:

  • Bachelor's degree in Business Administration, Industrial Engineering, International Trade, or related field.
  • Minimum of 2 years of experience in Order Management and Customer Service (must-have), preferably managing wholesale and/or modern trade customers within the FMCG industry.
  • Strong hands-on experience using SAP.
  • Advanced level of MS Excel (must be able to generate functions such as pivot tables, Vlookup, etc.).
  • Knowledge of Power BI.
  • Excellent planning, organizational, and analytical skills with a strong results-driven mindset.
  • Intermediate level of English (reading, writing, and conversational).
Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That's why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.Benefits we offer to help you be well and thrive:

  • Competitive compensation

  • Generous 401(k) program in the US and similar programs in international

  • Health benefits and programs that support both your physical and mental well-being

  • Flexible work environment, depending on your role

  • Meaningful opportunities to keep learning and growing

  • Half-day Fridays, depending on your location

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.

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