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Benefits Representative
hace 2 semanas
**Who we are is what we do.**
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
**Why should you be part of our success story?**
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies - breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list - all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
As a **Benefits Representative** at Deel, you will play a crucial role in ensuring seamless benefit management and ongoing support for our clients' benefits administration needs. You will be responsible for providing ongoing assistance to clients on their benefits policies on Deel’s benefits administration platform.
**Key Responsibilities**:
**Ongoing Support**:
- Responsible for troubleshooting and resolving benefits-related issues in both payroll and carrier connections.
- Address short-term reporting requirements and ad-hoc requests from clients related to benefits administration.
- Manage enrollment on carrier portals.
- Conduct quality assurance testing on changes made on configured benefits modules.
- Support customers on queries about benefit configuration and handoff to the relevant teams.
- Train clients on navigating and utilizing our benefits administration platform effectively.
**Relationship Management**:
- Accounts: The Benefits Representative will be responsible for a high volume of in either our SMB/MM or ENT segments.
- Risk: Identify and flag risks that will lead to customer churn.
- Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
- Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
- Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
**Employee Support**:
- Respond to benefit questions, support their navigation of the system, and resolve issues with benefits.
- Properly triage issues, solve and escalate to the appropriate teams
**Qualifications**:
- Minimum of 2+ years of experience in benefits administration, preferably in a client-facing role.
- Deep understanding of US benefits administration processes and compliance requirements.
- Proficiency in utilizing benefits administration software platforms.
- Excellent communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders.
- Have a strong analytical foundation with the ability to manipulate and synthesize data.
- Ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Customer service experience, focused with employees
**Total Rewards**
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
**Some things you’ll enjoy**
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
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