Customer Service Representative Back office

hace 3 días

Bogotá, Colombia Connext A tiempo completo

Customer Service Representative Back Office Connext Bogota, D.C., Capital District, Colombia Overview The Intake Specialist is responsible for facilitating the onboarding and ongoing support of participants in COBRA benefits plans. This role serves as the initial point of contact for individuals navigating COBRA enrollment, ensuring a smooth and accurate intake process. Responsibilities Administer COBRA enrollments, ensuring participants are properly enrolled in the correct benefits plans. Provide clear guidance to COBRA participants about their benefits options, coverage, and election processes. Work directly with insurance carriers to ensure participants are enrolled in the appropriate plans. Manage the timely and accurate processing of COBRA terminations for participants who are no longer eligible, whether voluntary or involuntary. Regularly verify participant status with insurance carriers and ensure all COBRA paperwork is correctly processed. Generate reports for new elections, payments, and terminations, ensuring accurate record-keeping. Oversee the creation of new portal logins for COBRA participants, brokers, and HR teams, ensuring proper access to benefits information. Serve as the primary point of contact for COBRA participants, answering questions and resolving concerns related to benefits coverage. Support sales team on implementations, Demos and Payment Rejects Support projects on Admin Tasks Details Seniority level: Associate Employment type: Full-time Job function: Customer Service Industries: Hospitals and Health Care #J-18808-Ljbffr

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