Customer Service Representative Back office

hace 14 horas

Bogotá, Colombia Connext A tiempo completo

Customer Service Representative Back Office Connext Bogota, D.C., Capital District, Colombia Overview The Intake Specialist is responsible for facilitating the onboarding and ongoing support of participants in COBRA benefits plans. This role serves as the initial point of contact for individuals navigating COBRA enrollment, ensuring a smooth and accurate intake process. Responsibilities Administer COBRA enrollments, ensuring participants are properly enrolled in the correct benefits plans. Provide clear guidance to COBRA participants about their benefits options, coverage, and election processes. Work directly with insurance carriers to ensure participants are enrolled in the appropriate plans. Manage the timely and accurate processing of COBRA terminations for participants who are no longer eligible, whether voluntary or involuntary. Regularly verify participant status with insurance carriers and ensure all COBRA paperwork is correctly processed. Generate reports for new elections, payments, and terminations, ensuring accurate record-keeping. Oversee the creation of new portal logins for COBRA participants, brokers, and HR teams, ensuring proper access to benefits information. Serve as the primary point of contact for COBRA participants, answering questions and resolving concerns related to benefits coverage. Support sales team on implementations, Demos and Payment Rejects Support projects on Admin Tasks Details Seniority level: Associate Employment type: Full-time Job function: Customer Service Industries: Hospitals and Health Care #J-18808-Ljbffr

  • Customer Service Representative

    hace 5 días

    Bogotá, Colombia IGT Solutions Private Limited A tiempo completo

    **Role: Customer Service Representative / Call Center Representative/ Sales Customer Service Representative** **Working days (5 days in a Week including weekend)** **Location : Bogota & Medellín** Main Duties and Responsibilities: 6+ months of call center or Customer service experience, in a multinational company is an required. Good to have experience...

  • Customer Service Representative

    hace 3 días

    Bogotá, Colombia IGT Solutions Private Limited A tiempo completo

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  • Customer Service Representative Bogotá

    hace 21 horas

    Bogotá, Colombia PeakU Inc. A tiempo completo

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    hace 3 días

    Bogotá, Bogotá D.E., Colombia Nearshore Business Solutions A tiempo completo

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    hace 2 semanas

    Bogotá, D.C, Brazil, Colombia Solvo S A tiempo completo

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    hace 2 semanas

    Bogotá, Colombia Dumak A tiempo completo

    **About DUMAK** Established in 2004 in Montreal, Canada, DUMAK has rapidly grown to serve a wide-ranging clientele from small enterprises to global corporations across Canada and the USA. Our dedication to same-day delivery and an uncompromising 100% product guarantee has positioned us as a key player in the packaging industry. **About the Role** We are...

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    hace 5 días

    Bogotá, Colombia Callnovo A tiempo completo

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    hace 5 días

    Bogotá, Bogotá D.E., Colombia EXL A tiempo completo

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    hace 5 días

    Bogotá, Cundinamarca, Colombia MANN+HUMMEL A tiempo completo

    Customer Service Representative Bogotá, D.C., Kolumbien | Vertrieb | Berufserfahrene | Unbefristet | November 14, 2024Job Description **YOUR RESPONSIBILITIES** - Ensures MANN+HUMMEL COLOMBIA delivers first class service by taking ownership of the order to delivery process. - Manages orders processing duties for North of South America, Central America &...

  • Back Office Operations Specialist

    hace 14 horas

    Bogotá, Colombia EXL A tiempo completo

    A leading service provider in Bogotá is seeking a dedicated professional responsible for processing back office transactions in the US P&C client area. The role requires adherence to strict deadlines and SLAs, ensuring compliance with quality parameters and customer satisfaction. Candidates should demonstrate the ability to meet targets and work efficiently...