Bilingual Customer Service Agent

hace 12 horas


Cali, Colombia Estrategias Personal Temporal A tiempo completo

**Job Overview**:
you will play a crucial role in delivering exceptional customer service remotely. In this role, you will leverage your expertise to address customer inquiries, resolve issues, and enhance the overall customer experience. We are looking for an experienced professional with at least 2 years of relevant experience, who is fluent in English and able to work in rotational shifts to support our global clientele effectively.

**Key Responsibilities**:

- **Customer Interaction**:

- Maintain a courteous and positive demeanor, aiming to exceed customer expectations and build lasting relationships.
- **Issue Resolution**:

- Diagnose and troubleshoot a wide range of customer issues, providing clear, effective solutions.
- Follow up on unresolved issues to ensure complete resolution and customer satisfaction.
- **Product Knowledge**:

- Develop and maintain an in-depth understanding of our products and services to provide accurate information and guidance.
- Stay updated on product updates, features, and service changes to better assist customers.
- **Customer Satisfaction**:

- Address customer complaints and concerns with empathy, patience, and a proactive approach.
- Strive to achieve high levels of customer satisfaction by delivering consistent, high-quality service.



  • Cali, Colombia WEST OF HUDSON PROPERTIES A tiempo completo

    Customer Service Representative Position: Customer Service Representative Location: Colombia **Responsibilities**: - Answer and make calls to clients and tenants. - Assist tenants with inquiries and needs. - Schedule showings for agents. - Support agents with administrative tasks. - Manage move-in and move-out processes. - Collect payments from...


  • Cali, Colombia West of Hudson Properties A tiempo completo

    We are hiring a customer service agent! **Responsibilities**: - Taking in-coming calls. - Making out-going calls. - Fill out weekly and daily reports. - Communicate with the team daily and constantly. **Qualifications**: - Strong written and verbal communication skills. B2, C1. - Responsible and organized. - A very trustworthy person. - Proactive at all...


  • Cali, Colombia West of Hudson Properties A tiempo completo

    We are hiring a customer service agent! **Responsibilities**: - Taking in-coming calls. - Making out-going calls. - Fill out weekly and daily reports. - Communicate with the team daily and constantly. **Qualifications**: - Strong written and verbal communication skills. B2, C1. - Responsible and organized. - A very trustworthy person. - Proactive at all...


  • Cali, Colombia Celerity Fiber LLC A tiempo completo

    **Key Responsibilities**: - Record and process confidential customer information, including payments and account creation. - Handle assigned calls and provide support for service operations. - Respond promptly to customer inquiries and proactively resolve complaints. - Demonstrate in-depth product knowledge to offer effective customer support. - Process...


  • Cali, Valle del Cauca, Colombia OttoMate A tiempo completo

    We are looking for experiencedBilingual Customer Service Representativesto provide high-quality customer support inEnglish and Spanish. This role involves handling both inbound and outbound calls while delivering accurate information about products and services.Key ResponsibilitiesCommunicate clearly and professionally with customers in English and...


  • Cali, Colombia Access Insurance LLC A tiempo completo

    Access Insurance Underwriter, LLC is one of the fastest-growing insurance companies in the US and we are looking for a highly motivated and experienced Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. **Responsibilities**: - Handle...


  • Cali, Valle del Cauca, Colombia Zonar A tiempo completo

    At Zonar, we strive to provide customers with exceptional service through calls, Email and Chat. Service is what has always Zonar stand out from our competitors and allows us to be the successful company we have become. This person will bring a love of support and technology ensuring our customers are successful. Key Responsibilities and Duties:  Respond...


  • Cali, Colombia Solvo Global A tiempo completo

    _Solvo Global se encuentra en búsqueda de personas con experiência en servicio al cliente, un excelente nível de inglés y excelente actitud ¿Te interesa?_ Como Customer Service Representative, deberás brindar asistencia a clientes interesados en adquirir servicios de estilo de vida para la industria multifamiliar, ofrecer tareas diarias, y servicios...


  • Cali, Valle del Cauca, Colombia Worldwide Flight Services, Inc. A tiempo completo

    About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger,...


  • Cali, Colombia PlacidWay A tiempo completo

    **About the Role**: We are looking for a motivated and experienced **Sales and Customer Service Manager** to lead our team of Sales and Customer Service Representatives in the healthcare and medical tourism industry. You will be responsible for driving sales, ensuring exceptional customer service, and fostering a high-performance team culture. **Key...