Customer Service and Technical Support Agents

hace 2 semanas

Barranquilla, Colombia unifyCX A tiempo completo

UnifyCX is looking for an extraordinary **Customer Service and Technical Support Agents** to join our motivated and ambitious team in Barranquilla

**What Will You Do?**

**Responsibilities**:

- Respond to customer inquiries via phone
- Diagnose and troubleshoot technical issues related to mobile services, network connectivity, and devices.
- Guide customers through problem-solving steps and escalate complex issues when necessary.
- Provide accurate information about products, services, and policies.
- Process account-related requests, such as activations, plan changes, and billing inquiries.
- Maintain detailed records of customer interactions and resolutions.

**Who are you?**

- Minimum 6 months of experience in customer service and/or technical support, preferably in telecommunications.
- Strong problem-solving skills with the ability to troubleshoot technical issues effectively.
- Excellent verbal and written communication skills.
- Ability to handle high volumes of customer interactions while maintaining professionalism.
- B2 English proficiency

**Who We Are**:
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

_UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity._

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