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Tech Support Engineer Cucm

hace 3 semanas

Bogotá, Colombia Capgemini Engineering A tiempo completo

**Descripción breve**

**About the job**

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

**Location**: Colombia, Bogota

**_

What We’re Looking For:_**

  • Strong expertise in SBC platforms, especially Oracle ACME and Ribbon
  • Expert level knowledge on Oracle ACME Session Border Controller (SBC), Session Delivery Manager (SDM) and Enterprise Operations Manager (EOM), Ribbon SBC and Ribbon Analytics Platform
  • Advanced technical skill on Deploy, Configure, Upgrade and Operate Oracle ACME and Ribbon SBC Suit
  • Deploy and Configure Oracle ACME SBC and Ribbon SBC products
  • Handling Day 2 Operational tasks related to Oracle ACME SBC and Ribbon SBC products
  • Troubleshooting integration issues between SBC and other SIP Stacks like Cisco CVP, Call Manager and Phones
  • SIP trunking configuration, troubleshooting, and call flow analysis - While troubleshooting issues or part of changes, perform health checks on ACME SBC and Ribbon SBC solution to detect problems.
  • Deep understanding of VoIP protocols (SIP, RTP, SRTP)
  • Working with Service Provide and Partner to troubleshoot SIP Trunk issues between SBC and ITSP
  • Working knowledge of security policies and NAT/firewall traversal
  • Hands-on with CLI and GUI management of SBC platforms

**_ What We Offer:_**

  • Hybrid work model and long-term contract
  • Pre-paid Medicine
  • Connectivity bonus
  • Life insurance and funeral services
  • Dental insurance
  • Special Occasion Vouchers
  • Career growth opportunities

**ABOUT CAPGEMINI**

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unluck the value of technology and build a more sustainable, more inclusive world.**#LI-SR1**

**#LI-Hybrid