Technical Support Engineer 1

hace 2 días


Bogotá, Colombia Capgemini A tiempo completo

Bogota
- Technical Support Engineer 1
Technical Support EngineerAs a Cisco Collaboration Engineer at Capgemini Engineering, you will be a key member of our Network Engineering team, supporting and implementing Cisco collaboration solutions for our clients. You will work in a dynamic environment where you can grow your technical expertise while delivering high-quality solutions.

**Responsibilities**
- Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1: many and 1:1 customer engagements
- Work within a globally consistent delivery process to provide Licensing, Services and Software onboarding support to customers
- Understands customers business requirements and aligns to Cisco solutions
- Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery.
- Enable customers to begin their onboarding journey by educating them on where to go next after Enterprise Agreement Onboarding
- Inspire customers to take needed actions in their onboarding for success and track long term business outcomes
- Collaborate with Account teams, Customer Success, Partners to improve customer adoption, address product concerns, and drive incremental growth
- Collaborate with peers to share best practices to improve delivery processes and the customer experience
- Handover newly onboarded customers to Customer Success team “ready to go,” post activation
- Understand and connect customer goals to offer functionality to accelerate customer value
- According to the specific needs of customers, can take the initiative to learn, consult, and solve relevant problems for customers
- Lead Generation
- A good customer service spirit and attitude

**Requirements**:

- Min 1 year to 3 years + working experience in IT industry (Service support) / Customer Success and/or Customer relationship management
- Work experience with Cisco related products or Cisco CCNA certification is preferred (Technical knowledge preferred)
- Excellent Communication Skills
- Presentation and Collaboration skills
- Can work independently without supervision, confident customer-facing, can-do attitude / Positive demeanor
- Great Team player and flexible
- Consultative and Strategic mentality
- Skilled in converting goals into actionable plans to meet business objectives
- PowerPoint, Excel knowledge and basic reporting skills
- Willingness to work in US Shift hours (permanently)

Bachelor's Degree (or equivalent) in Engineering or similar technical field

**#LI-LG8 #LI-Remote**
- Ref. code- 400955-en_US- Posted on- 27 Jan 2026- Experience level- Experienced Professionals- Contract type- Permanent- Location- Bogota- Business unit- Engineering and RandD Services- Brand- Capgemini Engineering- Professional communities- Products & Systems Engineering



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