Client Success Specialist

**ENGLISH C1 ONLY / INGLÉS C1**

**Compliance and Co-op Management**
- Conduct thorough compliance checks on clients’ advertisements and content to ensure adherence to industry regulations, brand guidelines, and OEM standards.
- Liaise directly with OEMs to obtain pre-approval for ads and content in a timely manner, ensuring that all materials meet required specifications before publication.
- Manage and organize the collection of all co-op documentation, ensuring that clients meet co-op program requirements and deadlines.
- Maintain accurate records of compliance and co-op activities, providing clients with timely updates and guidance on their compliance status.

**Monthly Digital Updates**
- Collaborate with the creative and content teams to ensure that all updates are visually appealing, on-brand, and optimized for engagement.
- Monitor the performance of digital content and adjust strategies as needed to maximize client visibility and return on investment.

**Client Communication and Strategy**
- Ensure clear, consistent, and professional communication with clients, addressing any concerns promptly and providing expert advice on digital marketing best practices.
- Work closely with account managers to align client strategies with broader marketing goals and objectives.

**Custom Reporting**
- Respond to client requests for custom reports, tailoring data and insights to meet specific client needs and objectives.
- Utilize various data sources to compile comprehensive reports that provide clients with a clear understanding of their digital marketing performance.
- Present complex data in a clear and concise manner, making it accessible to clients with varying levels of technical knowledge.

**Google Data Studio Reporting**
- Develop and maintain detailed reports in Google Data Studio, leveraging its capabilities to visualize and analyze client data effectively.
- Continuously optimize reporting templates to improve data accuracy, readability, and relevance to client goals.
- Train clients on how to interpret Google Data Studio reports, empowering them to make informed decisions based on the presented data.

**Experience**
- 2+ years of hands-on experience in data analysis, with a proven track record of creating custom reports based on specific client requirements.
- 2+ years of experience gathering, interpreting, and presenting data insights in a clear and actionable manner.
- 2+ years of experience using reporting tools like Google Data Studio, Google Analytics, or other similar platforms.
- 2+ years of experience in managing or coordinating projects, particularly those involving multiple stakeholders and tight deadlines.

**Knowledge, Skills, and Attributes**

**Knowledge**
- Familiarity with project management methodologies and tools that assist in task prioritization, such as Asana.
- Understanding of time-sensitive workflows, project timelines, and the impact of deadlines on overall project success.
- Strong foundation in data analysis, including the ability to interpret metrics, identify trends, and generate insights.
- Awareness of changing industry trends, tools, and technologies, and an understanding of how to pivot strategies when necessary.
- Understanding of team dynamics, collaboration tools (e.g., Slack), and cross-functional team workflows.
- Strong grasp of communication principles, both written and verbal, and knowledge of audience-specific messaging.
- Understanding of key performance indicators (KPIs) and success metrics relevant to the role and industry.
- Deep interest in the industry, role, and continuous learning in areas related to digital marketing, client success, or project management.
- Understanding of fast-paced work settings, including the demands and challenges they present.
- Awareness of the importance of maintaining a positive attitude and energy in work environments.

**Skills**
- Strong organizational skills, ability to prioritize tasks efficiently, and time management expertise to handle multiple responsibilities without compromising quality.
- Ability to work under pressure, meet tight deadlines, and maintain high standards of work even with time constraints.
- Proficiency in using analytical tools (e.g., Google Analytics, Google Data Studio) to assess data and derive actionable conclusions.
- Flexibility in approach, quick learning abilities, and the capacity to adjust to new situations or changes in priorities.
- Ability to work well with others, share ideas effectively, and contribute to team goals.
- Clear, concise, and persuasive communication abilities, with the skill to tailor messages to different audiences (clients, team members, stakeholders).
- Strong focus on achieving goals, persistent in pursuing outcomes, and skilled at overcoming obstacles to reach success.
- Enthusiastic engagement in tasks, with a commitment to delivering high-quality work.
- Quick decision-making, ability to prioritize under pressure, and efficiency in managing high volumes of w