Seller Success Specialist

hace 2 semanas

Colombia Huila lot squared developments A tiempo completo

**About Lot Squared Development (Luxury)/Stony Creek Homes (Mid-Market)/DC HomeBuyer (Acquisitions)**: The organization is a leading, fully-integrated, real estate investment company specializing in the development of high-profile luxury homes, mid-market homes and boutique condominiums, and home rehabilitations in Washington, DC, Virginia, and Maryland (DMV). Lot Squared focuses on the luxury market. Stony Creek focuses on mid-market homes. This role works exclusively for DC HomeBuyer, which handles home acquisition for both. Renowned for our commitment to excellence, we source off-market projects through extensive relationship building with motivated property sellers. Our deep commitment to ethical practices and above-and-beyond service has established us as a trusted partner in the DMV real estate market.

**Key Responsibilities**:
**Relationship Management and Support**
- Provide comprehensive support to sellers throughout the entire process
- Handle evening and weekend communications with owners as needed
- Build and maintain strong relationships with high-difficulty opportunity sellers
- Ensure consistent follow-up and communication with all parties

**Transaction Coordination**:

- Coordinate with third-party vendors (attorneys, moving companies, realtors
- Assist sellers in finding new living accommodations
- Manage short sale negotiations when applicable
- Oversee deal funding and closing processes
- Drive post-contract progress to ensure timely closings

**Process Development and Management**:

- Monitor timeline status and mitigate owner-related risks to deal success
- Create and maintain efficient handoff procedures between teams
- Research and implement property owner solutions
- Collaborate with consultants to define and optimize the Seller Success Process

**Qualifications**:

- Proven track record in client relationship management
- Strong project management and coordination skills
- Excellence in communication and problem-solving
- Experience in real estate transactions preferred
- Ability to work flexible hours including evenings and weekends

**Experience**
- 2+ years in customer success or relationship management
- Background in real estate or transaction coordination preferred
- Track record of managing complex client relationships
- Experience coordinating multiple stakeholders and vendors

**Compensation**
- Competitive base salary
- Performance-based incentives
- Comprehensive benefits packaage
- Paid time off including holidays, vacation, and personal day
- **Application**: If you're passionate about helping property owners through important transitions while maintaining the highest standards of service and support, we want to hear from you

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