Billing System Analyst Senior

Hi, I'm

Juliana Restrepo

, your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you'll do
- You will report to the Billing System Analyst Lead to help focusing on the customer billing cycle, process improvement, and services
- Help to identify, document, and complete billing requirements or tasks, which feed the financial cycle, providing quality assurance, and continuous improvement
- Meet with clients or other teams to gather and document billing requirements and tasks while serving as the primary contact for client's billing interests and resolving issues during billing cycles
- Develop documentation for all client and internal processes while assuming overall responsibility for billing procedures and analyses
- Understand configuration and release management processes, procedures, and practice in addition to end-to-end systems and interfaces
- Analyze solutions for customer requirements and troubleshoot issues discovered in automated processes

You should have
- Bachelor of Arts degree in Finance, Economics, or equivalent experience
- Previous experience in Customer Service in BPO's
- Proficiency in Microsoft excel (can maintain complex spreadsheets)
- Proficient in English in a business environment
- 4 to 6 years of work experience in telephony wholesale or retail billing
- Able to communicate in English (Advanced) and one additional language is preferred
- Linux experience
- SQL skills are advantageous
- Analytical and problem-solving skills

Who will love this job
- An trusted team player - you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
- A growth driver - you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
- A game changer - you dream big and push the limits of what's possible to improve for yourself and others
- A leader - you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow
- A strategist - you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions

Perks & Benefits
- Work from Home, in-office, or hybrid
- Paid Vacation, Birthday, Volunteer and Holiday Time Off
- Education Reimbursement
- And so much more

Our Story
- CSG

empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our

locations

, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world.

LI-Remote

Location(s):
Colombia Remote