Senior Business Analyst

Company Overview:

Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.

Currently, we are seeking a Senior Business Analyst with a strong English level to join our team. Here are the challenges that our next warrior will face and the requirements we look for:

Position Title: Business Analyst for Warehousing

Location: LATAM

What you will be doing:

We are seeking a highly analytical and experienced Senior Business Analyst to drive efficiency and innovation within the management and Warehouse industry. This role is critical for bridging the gap between complex business processes, identifying areas of improvement in the operation, stakeholder requirements, and technical solution delivery.

This person will be responsible for evaluating current warehouse processes and operations, anticipating future needs, and leading the development lifecycle from concept definition to timely implementation. Success will be measured by the ability to clarify product purpose, define critical KPIs, and ensure that all development outcomes directly align with the customer's strategic business goals.

Key Responsibilities

• Gather, document, and analyze business requirements to support project goals and objectives.
• Collaborate with stakeholders to identify needs, clarify objectives, and translate requirements into functional specifications.
• Conduct data analysis to identify trends, measure project success, and support decision-making processes.
• Workflow diagrams, process maps, and architectural overviews are expected deliverables to help visualize system interactions and data flows, aiding troubleshooting and stakeholder understanding.
• Create process flow diagrams, use cases, acceptance criteria, and user stories to illustrate requirements.
• Must have a mix of business and technical knowledge, especially familiarity with web applications, APIs, EDI, and SaaS/on-prem solutions, to manage integrations and system configurations effectively
• Facilitate meetings, workshops, and discussions to gather input from stakeholders and team members.
• Participate in Sprint planning sessions and manage tier two support tickets, focusing on resolving feature issues and coordinating changes with vendors
• Assist in testing phases by validating requirements and ensuring alignment with business needs.
• Sufficient autonomy to reduce escalations and speed up issue resolution, directly impacting user satisfaction and internal process agility.
• Prepare and present reports on project progress, performance metrics, and recommendations for improvements.
• Support long-term transformation goals by enabling smoother integrations and configuration management, which are critical given the company's ongoing use of legacy systems and the planned growth in email management capabilities.

Required Skills & Experience

• Strong experience with business process analysis and documentation.
• Familiarity with requirements gathering and project management tools, such as Jira or Confluence.
• Strong understanding of business modeling, workflow diagrams, and data flowcharts.
• Excellent analytical and problem-solving skills, with attention to detail.
• Advanced level in English communication skills

Nice to Have Skills

• Proficiency in using data analysis tools and techniques such as SQL for data extraction and manipulation.
• Familiarity with data visualization tools like Tableau or Power BI.
• Primarily work through user interfaces for configuration, not direct database coding, but knowledge of basic SQL (e.g., SELECT statements) would help to investigate data sources and assist reporting teams.
• Understanding of Agile methodologies and experience in Agile teams.
• Knowledge of CRM or ERP systems.

Preferred Skills and Qualifications

• Bachelor's degree in Business, Information Technology, or a related field, or equivalent work experience.
• 3-5 years of experience in business analysis or a related field.

Soft Skills

• Strong organizational and time-management skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently and as part of a team.
• Detail-oriented with a commitment to continuous improvement.

Why you will love Lean Tech:

• Join a powerful tech workforce and help us change the world through technology
• Professional development opportunities with international customers
• Collaborative work environment
• Career path and mentorship programs that will lead to new levels.

Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.