Business Operations Manager

**About Olly Olly**: Hi, we're Olly Olly. We're a small-ish, but mighty team of digital marketing strategists, creative visionaries, graphic designers, developers, copywriters and account managers who solve problems — and we do it creatively. Our mission is to rid small businesses of sub-standard marketing help and provide "guaranteed happiness" to all our clients. **We run from the run of the mill.** We run from lazy marketing. We run from safety. From easy. We run _toward _streamlined systems, proven results, and marketing that yields results. **We're powered by curiosity.** We're curious about data, about facts, about the story behind the company, and about the people we're trying to reach. **We play the long game. **Keeping our client's marketing needs our main priority is what makes us tick. Founded in 2018, we knew we needed to do more. More for small businesses, and more for the changes that were happening all over the world. That's when Olly Olly was born. We get how easy it is to get trapped in the whack-a-mole game of digital marketing — constantly popping your head up and engaging in the online world only to have to retreat back to focusing that energy on other parts of running a business. It's time to come out from hiding and doing it all on your own. **About The Role**: The **Business Operations Manager** will oversee key operational functions, driving efficiency and ensuring seamless coordination across IT, data governance, and knowledge base management. This individual will manage the IT function, contribute to data reporting and governance, and facilitate cross-departmental collaboration to maintain and optimize the internal and external knowledge bases. The Business Operations Manager will play a pivotal role in shaping scalable processes as the company grows, ensuring alignment with broader business objectives. **You're excited about this opportunity because you will..**: **IT Management**: - Provide guidance and support to the IT Help Desk Specialist in troubleshooting technical issues, ensuring timely resolutions and mínimal disruption to business operations. - Collaborate with the IT specialist to optimize and automate processes for user management, software updates, and internal tech support. - Ensure that the IT function aligns with overall business objectives, driving both day-to-day efficiency and long-term scalability. **Data Governance & Reporting**: - Develop and implement data governance strategies, ensuring data accuracy, security, and compliance with relevant policies. - Collaborate with the VP of Operations and other departments to streamline reporting processes and ensure data-driven decision-making. - Lead the preparation and presentation of regular operational reports, focusing on key metrics that drive business outcomes. **Knowledge Base Management**: - Oversee the maintenance and continuous improvement of the internal and client-facing knowledge bases, ensuring they are comprehensive, accurate, and up-to-date. - Facilitate collaboration between departments to ensure documentation reflects the latest processes, product updates, and company policies. - Implement quality control measures to maintain consistency and clarity in documentation across all platforms. **Cross-Departmental Operations**: - Act as a liaison between departments to ensure smooth coordination of operational projects, especially those involving data management, IT, and workflow optimization. - Identify areas of operational inefficiency and implement scalable solutions to improve processes. - Support operational alignment with business objectives, ensuring consistent communication across teams. **Process Improvement & Optimization**: - Continuously analyze and refine internal workflows and operational processes to enhance efficiency. - Lead initiatives to automate manual tasks and streamline systems, collaborating closely with the Workflow Manager and other team members. - Monitor industry trends and best practices, implementing new tools and technologies where appropriate. **Team Leadership**: - Manage and mentor the IT role, fostering professional development and ensuring effective contribution to overall business operations. - Work closely with the Junior Operations role, guiding their development in operational processes and data management. - Provide leadership and strategic direction for the operational aspects of the business, aligning with the VP of Operations and senior leadership team. **We're excited about you because you bring..**: - Bachelor's degree in Business Administration, Operations Management, Information Technology, or related fields. An advanced degree or certifications in operations or data management would be a plus (preferred). - 5+ years of experience in operations, preferably in a SaaS, digital marketing, or technology-driven environment. - Advanced proficiency in the English language, both written and verbal. - Strong experience with IT management, data