Business Operations Manager

About HireHawk

HireHawk is a global staffing and recruiting agency that helps U.S.-based companies hire high-performing remote talent for their teams. We are industry-agnostic, serving clients across many major verticals (e-commerce, legal, medical, real estate, etc), helping them fill roles across their entire org chart. Our growth depends on a predictable, scalable inbound and outbound lead engine—not vanity metrics. 

Role Overview

As Business Operations Manager, your mission is to design, optimize, and scale HireHawk's recruiting engine. You will own the end-to-end recruiting operations function—ensuring our recruiters, sourcers, and account managers operate within clear, efficient, and repeatable systems that reduce time-to-placement, improve quality of hire, and elevate both candidate and client experience.

This role sits at the intersection of strategy, systems, data, and people, and is critical to HireHawk's ability to scale without sacrificing quality.

Requirements

Key ResponsibilitiesRecruiting Operations & Process Optimization

• Own and continuously improve HireHawk's end-to-end recruiting workflows, from intake to placement and onboarding.
• Identify bottlenecks and inefficiencies across recruiting pipelines and implement scalable solutions.
• Design standardized, repeatable processes that support high-volume hiring across multiple roles and markets.
• Partner with Recruiting, Sourcing, and Account Management teams to reduce average time-to-placement.

Performance, Metrics & Insights

• Define, track, and report on core recruiting KPIs, including time-to-fill, time-to-placement, pipeline conversion, candidate quality, and recruiter productivity.
• Own recruiting dashboards and performance reviews, translating data into actionable insights for leadership.
• Establish operational benchmarks and continuous improvement cycles.

Candidate & Client Experience

• Monitor candidate and client touchpoints to improve satisfaction and Net Promoter Score (NPS).
• Ensure consistent, high-quality communication and experience across all recruiting stages.
• Drive initiatives that improve transparency, responsiveness, and trust with both candidates and clients.

Systems, Tools & Enablement

• Own the recruiting tech stack (ATS, CRM, automation tools, scheduling, reporting).
• Evaluate, implement, and optimize tools to improve speed, accuracy, and visibility.
• Ensure recruiters and sourcers are properly trained on systems, workflows, and best practices.

Leadership & Cross-Functional Alignment

• Act as the operational bridge between Recruiting, Sales, Marketing, People Ops, and Leadership.
• Partner closely with Marketing on lead flow, candidate messaging, and inbound quality.
• Coach and support recruiting leaders on execution, accountability, and performance management.
• Lead change management initiatives as HireHawk scales.

Qualifications

• 5+ years of experience in recruiting operations, staffing operations, or talent acquisition leadership.
• Prior experience in a staffing agency, recruitment firm, or high-volume recruiting environment (strongly preferred).
• Proven track record of building and scaling recruiting processes.
• Strong analytical mindset with experience defining and managing recruiting metrics.
• Hands-on experience with ATS/CRMs and recruiting automation tools.
• Excellent communication and stakeholder management skills.
• Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.
• Passion for operational excellence, candidate experience, and scalable growth.
  
  

Benefits

Why Join HireHawk

• High-impact leadership role with direct influence on company growth.
• Fully remote, global team.
• Opportunity to build systems and processes at scale—not just maintain them.
• Fast-growing company with strong executive support for operational excellence.
• Working with a world-class team and founder with a track record of building successful companies. 

---