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The Role: The Assistant Property Manager plays a critical role in ensuring the operational excellence of our managed properties. This position is responsible for maintaining communication standards, guaranteeing property readiness, supporting housekeeping and maintenance coordination, and preserving a seamless guest experience. Each shift has a defined operational rhythm, where Shift A ensures an impeccable morning launch and Shift B guarantees continuity, administrative accuracy, and portfolio stability throughout the afternoon and evening. The role directly impacts guest satisfaction, owner confidence, and the overall daily performance of the portfolio. SHIFT A: Schedule: 8:00 a.m. – 5:00 p.m. CST Purpose of the Role: To secure a flawless operational start each morning. Shift A sets the pace for the entire day by responding to critical messaging, coordinating housekeepers, conducting audits, and ensuring all units are prepared for check-ins with no delays. Responsibilities: Conduct a full messaging sweep across RingCentral and Hostify between 8:00 a.m. and 9:00 a.m. Confirm cleanings and assign housekeepers from 9:00 a.m. to 9:30 a.m. Manage the Master Sheet, including deposit creation and payment reminders from 9:30 a.m. to 10:30 a.m. Review all checklists and identify any negative reports from 10:30 a.m. to 11:30 a.m. Respond to any outstanding owner messages. Monitor cleanings throughout the day, applying operational pressure and ensuring quality control. Ensure code changes are executed and units reach “Check-in Ready” status. Deliver all check-ins at 4:00 p.m. Close the shift by logging all updates and incidents in the Airtable OperationsLog. SHIFT B: Schedule: 10:00 a.m. – 7:00 p.m. CST On-Call Coverage: Until midnight (emergencies only) Purpose of the Role: To ensure operational continuity throughout the afternoon, manage critical administrative tasks (deposits, waivers, Airbnb cases), audit listings, and close the portfolio in optimal condition by the end of the day. Responsibilities: Respond to messaging from 10:00 a.m. to 12:00 p.m. Review the maintenance report list and coordinate execution with the Manager from 12:00 p.m. to end of shift. Provide ongoing responses to guests and property owners Open, manage, and close Airbnb cases, AirCover claims, and deposit disputes. Perform daily SEO and Listing Ranking audits across the portfolio (photos, titles, descriptions, rates). Coordinate with Backoffice for listing reactivation when required. Conduct a second review of deposits and waivers at 3:00 p.m. Confirm “Check-in Ready” status at 3:40 p.m. Provide direct support to the Manager between 4:00 p.m. and 6:00 p.m., including maintenance follow-ups, onboardings, and offboardings. Review and respond to guest reviews. Perform on-call emergency support until midnight (emergencies only). Technical & Operational Skills: Strong command of property management systems (Hostify, RingCentral, Airbnb, VRBO). Understanding of housekeeping workflows and quality control standards. Ability to interpret checklists, audit documentation, and detect operational failures. Familiarity with Airbnb case management and deposit dispute processes. Basic SEO, listing optimization, and ranking analysis. #J-18808-Ljbffr
