Sr Associate Manager

hace 3 semanas


Barranquilla, Colombia Sutherland A tiempo completo

Company Description

Sutherland is seeking an organized and goal-oriented person to join us as a Sr Team Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Job Description

Sr Managers in this role get to:

  1. Impact the Bottom Line: Drive the performance of a team of Team Managers, meeting and exceeding all KPI targets.
  2. Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the program.
  3. Influence the Lives of Others: Coach and mentor Team Managers, providing feedback and performance management.
  4. Client Management: Act as the point of contact to attend client meetings to provide inputs and insights about performance (WBR, MBR, QBR), efficiencies (Daily Stand-ups), and any other product improvement meetings.
  5. Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

Qualifications

Our most successful candidates will have:

  1. Ability to work in MS Office.
  2. Ability to work in a fast-paced environment.
  3. Proactive in developing trust and professional rapport with employees and team members; work as a team player.
  4. Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements.
  5. Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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