43 - Patient Engagement Specialist

hace 2 meses


Bogotá, Colombia Career Shepherd A tiempo completo

LOOKING FOR LATIN AMERICAN CANDIDATES RESIDING WITHIN LATIN AMERICAN REGIONS

Job Title: Clinical Communication Specialist (Remote – Bilingual English/Spanish)
Work Hours: Monday to Friday, 8:00 AM to 5:00 PM Central Time (CT)
Salary: 800 to 1200 USD

Key Responsibilities:

  • Receive and accurately document patient messages and inquiries
  • Prioritize and relay patient messages to appropriate physicians and providers
  • Understand and follow orthopedic outpatient protocols
  • Assess the urgency of patient concerns, particularly regarding post-operative care and potential infections
  • Interpret and follow surgeons' protocols accurately
  • Assist with administrative tasks as assigned

Requirements:

  • Fluency in both English and Spanish (written and verbal)
  • At least 2 years of clinical background, preferably with foreign medical school or nursing school experience (US-credentialed program preferred)
  • Strong understanding of basic orthopedic outpatient protocols
  • Ability to execute a protocol
  • Excellent communication and documentation skills
  • Strong attention to detail and ability to follow established protocols
  • Proficiency in relevant medical terminology
  • Ability to work independently and as part of a team
  • Experience with Epic Electronic Medical Record system
  • Strong interpersonal abilities
  • Ability to handle sensitive information with discretion
  • A sense of urgency in resolving patient concerns
  • Thorough understanding of HIPAA compliance and regulations

Important Note: As this position is based outside of Illinois, the role does not involve providing medical advice. The primary function is to facilitate communication between patients and our Illinois-based medical team.

Education:

  • Medical or nursing background required, with preference given to candidates from US-credentialed programs or those who have completed or partially completed foreign medical school

Job Type: Full-time

Application Question(s):

  • Do you have experience in Epic or any other medical Record System?
  • Do you have a thorough understanding of HIPAA compliance and regulations?
  • Do you have At least 2 years of clinical background, preferably with foreign medical school or nursing school experience?
  • Are you located in any of the Latin American regions?
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