43 - Patient Engagement Specialist

hace 2 meses

Bogotá Cundinamarca, Colombia Career Shepherd A tiempo completo

**LOOKING FOR LATIN AMERICAN CANDIDATES RESIDING WITHIN LATIN AMERICAN REGIONS**

Job Title**:Clinical Communication Specialist (Remote - Bilingual English/Spanish)**
Work Hours: Monday to Friday, 8:00 AM to 5:00 PM Central Time (CT)

**Salary**: 800 to 1200 USD

Key Responsibilities:

- Receive and accurately document patient messages and inquiries
- Prioritize and relay patient messages to appropriate physicians and providers
- Understand and follow orthopedic outpatient protocols
- Assess the urgency of patient concerns, particularly regarding post-operative care and potential infections
- Interpret and follow surgeons' protocols accurately
- Assist with administrative tasks as assigned

**Requirements**:

- Fluency in both English and Spanish (written and verbal)
- At least 2 years of clinical background, preferably with foreign medical school or nursing school experience (US-credentialed program preferred)
- Strong understanding of basic orthopedic outpatient protocols
- Ability to execute a protocol
- Excellent communication and documentation skills
- Strong attention to detail and ability to follow established protocols
- Proficiency in relevant medical terminology
- Ability to work independently and as part of a team
- Experience with Epic Electronic Medical Record system
- Strong interpersonal abilities
- Ability to handle sensitive information with discretion
- A sense of urgency in resolving patient concerns
- Thorough understanding of HIPAA compliance and regulations

Important Note: As this position is based outside of Illinois, the role does not involve providing medical advice. The primary function is to facilitate communication between patients and our Illinois-based medical team.

**Education**:
Application Question(s):

- Do you have experience in Epic or any other medical Record System?
- Do you have a thorough understanding of HIPAA compliance and regulations?
- Do you have At least 2 years of clinical background, preferably with foreign medical school or nursing school experience?
- Are you located in any of the Latin American regions?

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