IT Support Specialist

hace 6 días

Medellín, Colombia TaskUs A tiempo completo

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

What can you expect in an “IT Support Specialist” role with TaskUs:

Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. Set up all hardware (laptops, desktops) with the appropriate software for new hires and ship them in a timely manner. Your primary responsibility is to ensure that computer systems, hardware, software, and networks are operating effectively and to address any technical issues that may arise. You will serve as the first point of contact for users experiencing IT-related problems, responding to inquiries, troubleshooting issues, and resolving technical issues in a timely and efficient manner.

Additionally, you will play a crucial role in maintaining system security, conducting system upgrades, and assisting with technology-related projects and initiatives. By providing reliable technical support, you enable employees to work efficiently and contribute to the overall success of the company or department.

Required Qualifications:

  1. Proven experience in providing technical support and troubleshooting for computer systems, software, and hardware.
  2. Strong knowledge of operating systems such as Windows, macOS.
  3. Understanding of computer networks, including LAN, WAN, and VPN connectivity.
  4. Proficiency in diagnosing and resolving common software and hardware issues.
  5. Excellent communication and customer service skills to effectively assist and communicate with end-users.
  6. Ability to prioritize and manage multiple tasks in a fast-paced environment.
  7. Basic knowledge of system security and data protection best practices.
  8. Familiarity with VMWare Workspace One, Cortex XDR, MDT, ServiceNow ticketing, ITIL principles and practices.
  9. Experience in a BPO or similar environment will be considered a strong asset.

Preferred Qualifications:

  1. Experience in administering and supporting cloud-based services and applications.
  2. Understanding of IT asset management and inventory control practices.
  3. Proactive attitude towards staying updated with emerging technologies and industry trends.

Education / Certifications:

  1. A bachelor's degree or equivalent in computer science, information technology, or a related field.
  2. Relevant industry certifications, such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation Certification.

Work Location / Work Schedule / Travel:

Office Based. Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.

DEI: In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.

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