Customer Service Specialist
hace 1 semana
ABOUT THE JOB Please Submit your CV/Resumé in English. Resumes not submitted in English will not be considered. As a Data Services Specialist I , you will be responsible for building and maintaining account data, troubleshooting with technicians to activate accounts for live monitoring, and handling all customer requests regarding account information. Your main tasks include handling inbound phone calls, building new accounts, testing alarm panels, and coordinating with field personnel. You will also serve as the primary point of contact for inquiries and complaints from our clients. To excel in this role you should have strong customer service skills, be proactive, and capable of building and maintaining strong client relationships in a fast‑paced environment. Proficiency in data entry and customer support is preferred. Key Responsibilities Respond promptly and professionally to a high volume of customer, technician, and field personnel inquiries via phone, email, and chat. Handle and resolve customer complaints and service requests efficiently, ensuring a positive client experience. Build and manage customer accounts, including coordinating alarm panel testing with field technicians. Maintain accurate records of customer interactions, inquiries, and service outcomes using internal systems and Outlook. Generate and provide customer reports upon request from internal and external stakeholders. Utilize available resources to complete assigned tasks effectively and meet deadlines. Participate in ongoing training sessions to enhance customer service and communication skills. Consistently deliver world‑class customer service by demonstrating empathy, active listening, and a solution‑oriented approach. Requirements 1–2 years of customer service, technical support and/or call‑center experience. Strong written and verbal communication skills. Ability to multitask, stay organized, and maintain attention to detail under pressure. Full fluency in English. Previous experience in the electronic security or technology sectors is a plus. A customer‑first mindset with problem‑solving orientation. Ability to work collaboratively within a team environment. WHY JOIN US? A long‑term contract with stability. Regular merit‑based increases and performance bonuses. 5 extra days off per year. Health, life and burial insurance. FURTHER INFORMATION Psychological Tests: Candidates must complete our personality assessments before the first interview. Background Verification: The selected candidate must successfully complete a Criminal History Check, Education Verification, and Employment Verification. Pre‑Employment Medical Exam: The chosen candidate will be required to undergo a medical examination as part of the selection process before starting employment. We are a nationwide provider of security solutions and an equal‑opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we serve. Seniority level Entry level Employment type Full‑time Job function Customer Service Industries Security and Investigations #J-18808-Ljbffr
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Data Services Support Specialist – Customer Advocate
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Perimetro Urbano Pereira, Colombia Securitas Technology A tiempo completoA nationwide security solutions provider is looking for a Data Services Specialist I to enhance customer relationships and manage account data. This entry-level position involves responding to customer inquiries, building accounts, and ensuring a positive service experience. Candidates should have strong customer service skills, 1–2 years of experience,...
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Bilingual English Customer Service Rep – Medellín
hace 2 semanas
Perimetro Urbano Pereira, Colombia TaskUs A tiempo completoA prominent outsourcing provider in Colombia is seeking a bilingual Customer Service Representative. This entry-level, full-time position involves handling customer inquiries via phone, email, and live chat. Candidates must have strong English communication skills and be available for 44 hours per week, living in Medellín or its metropolitan area. The...
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Multichannel Customer Support Specialist
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Perímetro Urbano Barranquilla, Colombia VGF Management A tiempo completoA customer service firm in Colombia is looking for a Customer Support Specialist to enhance the customer experience across various platforms including phone, email, chat, and social media. Responsibilities include addressing inquiries, troubleshooting issues, documenting interactions, and conducting customer outreach. The ideal candidate should have strong...
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Customer Support Representative
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Perimetro Urbano Pereira, Colombia Unbound (nonprofit) A tiempo completoGet AI-powered advice on this job and more exclusive features. Direct message the job poster from Unbound (nonprofit) Are you passionate about people and driven by purpose? Join Unbound, a global nonprofit that partners with children, youth, and elders living in poverty, connecting them with sponsors who support their personal and community development....
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Customer Service Representative English
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Perimetro Urbano Pereira, Colombia TaskUs A tiempo completoOverview Customer Service Representative English - Medellin at TaskUs. Join to apply for the Customer Service Representative English - Medellin role at TaskUs. 2 days ago Be among the first 25 applicants About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its...
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Customer Support Specialist
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Perímetro Urbano Barranquilla, Colombia VGF Management A tiempo completoJob Tittle: Customer Support Specialist. Reports to: Digital Sales Manager. Schedule: Monday to Friday (2:00PM – 11:00PM EST). Mission of the position: The mission of this position is to support and enhance the customer experience by assisting customers across all company platforms—including phone, email, chat, and social media. This role ensures that...
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Bilingual Customer Service
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Perímetro Urbano Barranquilla, Colombia Auxis A tiempo completoA leading outsourcing firm in the Barranquilla Metropolitan Area is seeking a Customer Service Analyst to assist customers with managing and paying their policies. The candidate will process payments, respond to inquiries, and maintain customer records. An ideal applicant should be bilingual in Spanish and English, possess a high school diploma, and have 1-2...
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Customer Service Representative
hace 2 semanas
Perímetro Urbano Barranquilla, Colombia Lean Solutions Group A tiempo completoCustomer Service Representative (Outbound Call Focused) – LATAM We are looking for Customer Service Representatives with experience in the BPO industry, specifically handling inbound and/or outbound calls. This position requires strong communication skills, customer focus, and the ability to provide support in English at a B2 level. Requirements: Previous...
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IT Help Desk Specialist
hace 2 días
Perimetro Urbano Pereira, Colombia ABATECH A tiempo completoJob Summary At ABATECH , our IT team ensures smooth operations for all employees across the U.S. and Medellín by providing timely, high-quality support. We’re seeking an IT Support Specialist to provide responsive technical assistance, solve issues, and help maintain business continuity. What You’ll Do Assist hardware, software, and connectivity issues...
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Bilingual Customer Service Agent
hace 2 semanas
Perímetro Urbano Barranquilla, Colombia Soft-G.Net A tiempo completoWe are looking for a Bilingual Customer Service Agent (English level B2 to C1) to join our team at Soft-G.Net . In this role, you will be the main link between our customers and the company, ensuring an outstanding customer experience with every interaction. We’re seeking someone with strong customer service experience , great communication skills,...
