Customer Experience Specialist
hace 11 horas
Celerity Fiber S.A.S (Colombia Office) is seeking a highly motivated and customer‑centric individual to join our team in Cali as a Customer Experience Specialist. As a key member of our customer experience department, you will play a crucial role in ensuring exceptional customer satisfaction and driving sales growth. If you are passionate about delivering outstanding service, possess excellent communication skills, and thrive in a dynamic environment, we invite you to apply. Responsibilities Record and process confidential customer information, including payments and account creation. Handle assigned calls and provide support for service operations. Respond promptly to customer inquiries and proactively resolve complaints. Demonstrate in-depth product knowledge to offer effective customer support. Process orders, forms, requests, and maintain accurate records of customer interactions. Contact potential customers via phone and email, utilizing CRM tools for follow‑ups. Conduct Cross‑Selling and Up‑Selling to maximize sales opportunities. Report weekly on sales goals, objectives, and achievements. Attend training sessions to stay updated on new products and service offerings. Proactively inform customers about new products, services, and company policies. Requirements Previous experience in customer service and/or sales roles is preferred. Advanced English level B2 or C1. Empathetic and customer‑focused mindset. Detail‑oriented with excellent organizational skills. Proficiency in using CRM systems and other relevant software. Willingness to adapt to a fast‑paced and dynamic work environment. About us Headquartered in Miami, Florida, Celerity Fiber is a private cable operator and Internet Service provider of broadband and telecommunications services, founded on the pillars of relentless customer service and revolutionary fiber‑internet service with best‑in‑class practices. #J-18808-Ljbffr
-
Customer Experience
hace 11 horas
Cali, Colombia Celerity Fiber LLC A tiempo completoA reputable Internet Service Provider in Cali, Colombia is seeking a passionate Customer Experience Specialist to join their dynamic team. In this role, you will be responsible for ensuring exceptional customer satisfaction while identifying sales opportunities. Ideal candidates should possess strong communication skills, advanced English proficiency, and...
-
Customer Experience Specialist
hace 4 días
Cali, Valle del Cauca, Colombia Celerity Fiber LLC A tiempo completoCelerity Fiber S.A.S (Colombia Office) is seeking a highly motivated and customer-centric individual to join our team in Cali as a Customer Experience Specialist. As a key member of our customer experience department, you will play a crucial role in ensuring exceptional customer satisfaction and driving sales growth. If you are passionate about delivering...
-
Customer Experience Specialist
hace 4 días
Cali, Valle del Cauca, Colombia Celerity Fiber LLC A tiempo completoCelerity Fiber S.A.S (Colombia Office) is seeking a highly motivated and customer-centric individual to join our team in Cali as a Customer Experience Specialist. As a key member of our customer experience department, you will play a crucial role in ensuring exceptional customer satisfaction and driving sales growth. If you are passionate about delivering...
-
Bilingual Customer Experience Specialist
hace 1 semana
Cali, Colombia TaskUs A tiempo completoA leading BPO company in Cali, Colombia, seeks a Teammate to join their team, focusing on providing exceptional customer experiences through inbound and outbound calls. Responsibilities include assisting clients via email and live chat, managing customer complaints, and ensuring compliance with quality guidelines. Ideal candidates will have experience in...
-
Customer Onboarding Specialist Us Tech Startup ..
hace 1 semana
Cali, Colombia Prometeo Talent A tiempo completoWe are currently hiring an Customer **Onboarding Specialist** to join our **Sales Department.** The purpose of this role is to ensure a successful onboarding for new clients as they transition from prospective customer to paying customer. This is the most important phase of the customer lifecycle, and the **Customer** **Onboarding Specialist** is...
-
Customer Experience Agent
hace 1 semana
Cali, Valle del Cauca, Colombia OttoMate A tiempo completoWe are looking for experiencedBilingual Customer Service Representativesto provide high-quality customer support inEnglish and Spanish. This role involves handling both inbound and outbound calls while delivering accurate information about products and services.Key ResponsibilitiesCommunicate clearly and professionally with customers in English and...
-
Spanish Bilingual Customer Service Specialist
hace 4 días
Cali, Valle del Cauca, Colombia TalentPop App A tiempo completoJoin Our Team as a Bilingual Customer Service Specialist, Spanish/English (Voice and Chat)Provide customer support in multiple languages through voice and chat. Assist a diverse range of customers while ensuring language proficiency.Why You'll Love This RoleYou'll be the friendly voice and helpful support that our customers rely on. Your combination of...
-
Technical Support Specialist
hace 4 días
Cali, Colombia Avidbots A tiempo completoAvidbots bring robots to everyday life to expand human potential. Our ground-breaking product, the Neo autonomous floor scrubbing robot, is deployed around the world and trusted by leading facilities and building service companies. Headquartered in Kitchener, ON, Canada, Avidbots is a 100% vertically integrated technology company, offering comprehensive...
-
Technical Support Specialist English+French
hace 1 día
Cali, Valle del Cauca, Colombia Avidbots Corp. A tiempo completoAvidbots bring robots to everyday life to expand human potential. Our ground-breaking product, the Neo autonomous floor scrubbing robot, is deployed around the world and trusted by leading facilities and building service companies. Headquartered in Kitchener, ON, Canada, Avidbots is a 100% vertically integrated technology company offering comprehensive...
-
Export Compliance Specialist
hace 2 semanas
Cali, Valle del Cauca, Colombia Bosanet A tiempo completoEn Bosanet, la plataforma tecnológica que está revolucionando la comercialización de alimentos y bebidas, estamos listos para acelerar nuestro crecimiento y expandirnos al mundo entero.Por eso buscamos a un(a) Export Compliance Specialist, una personaque demuestre que desde la ejecución de sus funciones, es capaz de brindar un servicio de calidad, pensar...