Customer Experience Specialist

hace 1 semana

Cali, Valle del Cauca, Colombia Celerity Fiber LLC A tiempo completo

Celerity Fiber S.A.S (Colombia Office) is seeking a highly motivated and customer-centric individual to join our team in Cali as a Customer Experience Specialist. As a key member of our customer experience department, you will play a crucial role in ensuring exceptional customer satisfaction and driving sales growth. If you are passionate about delivering outstanding service, possess excellent communication skills, and thrive in a dynamic environment, we invite you to apply.

Responsibilities:

  • Record and process confidential customer information, including payments and account creation.
  • Handle assigned calls and provide support for service operations.
  • Respond promptly to customer inquiries and proactively resolve complaints.
  • Demonstrate in-depth product knowledge to offer effective customer support.
  • Process orders, forms, requests, and maintain accurate records of customer interactions.
  • Contact potential customers via phone and email, utilizing CRM tools for follow-ups.
  • Conduct Cross-Selling and Up-Selling to maximize sales opportunities.
  • Report weekly on sales goals, objectives, and achievements.
  • Attend training sessions to stay updated on new products and service offerings.
  • Proactively inform customers about new products, services, and company policies.

Requirements:

  • Previous experience in customer service and/or sales roles is preferred.
  • Advanced English Level  B2 o C1
  • Empathetic and customer-focused mindset.
  • Detail-oriented with excellent organizational skills.
  • Proficiency in using CRM systems and other relevant software.
  • Willingness to adapt to a fast-paced and dynamic work environment.

About us:
Headquartered in Miami, Florida, Celerity Fiber is a private cable operator and Internet Service provider of broadband and telecommunications services, founded on the pillars of relentless customer service and revolutionary Fiber internet service with best-in-class practices.

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