Technical Consultant

hace 1 semana

Colombia Instructure, Inc. A tiempo completo

The Technical Implementation Consultant (SQL) is instrumental in acclimating clients to our software products. Through partnering with internal project teams, you will deliver a first-rate customer service experience to effectively install, configure, monitor, and troubleshoot software to meet client needs pre and post implementation.

Key Responsibilities:

  • Review integration requirements of a customer implementation and suggest modifications needed to deliver reliable functionality and communication.
  • Discuss integration with the customer and provide guidance as needed to ensure appropriate configuration settings and information exchange.
  • Independently install and configure all products supported, including server and client components; assist less experienced technicians when needed.
  • Work with customer vendors, partners, and on-site technicians to resolve issues related to software; troubleshoot, test possible solutions, and escalate when necessary.
  • Diagnose and troubleshoot product issues with client employees, customers, and vendors and assist with problem resolution.
  • Provide proactive resolutions to developing problems and suggest modifications that may result in a permanent fix to a problem; prioritize in a dynamic environment and meet deadlines.

Qualifications:

  • 2+ years of experience in SaaS-based implementations and project management.
  • BS in Computer Science, Information Services, or other related fields is preferred.

Preferred Qualifications:

  • Experience with various technologies and languages, such as authentication protocols, XML, HTML, CSS, Ruby on Rails, Javascript, Jquery, JSON, SQL, AICC, and SCORM.

Skills:

  • Technical experience with authentication protocols and Single Sign-On solutions.
  • Strong understanding of APIs.
  • Experience performing large data integrations between systems of record and a SaaS provider.
  • Project management experience, particularly focused on software implementation projects.
  • Experience working both independently and in a team-oriented, collaborative environment is essential.
  • Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
  • Strong written and oral communication and interpersonal skills.
  • Must be able to learn, understand, and apply new technologies.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment while providing top-notch customer service.
  • Proficient English speaking and writing.

Key Requirements:

  • Must be able to sit for extended periods of time.
  • Must be able to work remotely and manage tasks and priorities.
  • Must have the ability to work independently.
  • Must be able to collaborate in a remote environment.

Equal Opportunity Employer:

Learning Technologies Group, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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